Compass Solar Energy

Solar water heater for pool

In less than a year the system began to leak at a joint. Called, someone came out went to the system and said he fixed it. about 8 months later it began to leak again. Called and was informed that the warranty had expired. They want $200 an hour to repair. My brother is a retired contractor. We looked at the joint in question. The repair was slopping glue on the exterior of the pipe. It was never going to hold. We cut the joint out and replaced it. Now I need a new roof, Compass wants over $5,000 to take the system down and reinstall. I think I am going to throw their system away and find a more reputable company. Good luck if you use them.

This review is for Compass Solar and should probably be for Lg.It is the LG equipment that has been proven unreliable.I do want to be clear, the installation of the solar panels went smoothly and works great. As I wasn't dealing with LG directly the review has to be for Compass Solar. Compass Solar selected LG for my PV backup battery installation equipment. I preferred Tesla for Batteries, but was talked out of Tesla by Doug as Tesla was having a long delivery time for batteries. Little did I know what was in store for me with LG. My sole purpose of getting solar was for a reliable backup system in case of an extended electrical grid failure. My wife and I are both in our mid eighties so I definitely was not looking for a twenty year pay back. My first contact with Compass Solar was February 11, 2021, contract for $61,331.94 was signed shortly after to include PV panels and three batteries. One year and six months later, I still have not received a complete system installation. An attempt was made in December of 2021 to install three LG batteries, two of the three were defective and the one remaining does not work properly, two failures since installation. (Far from being a reliable system) Instead of replacing the two batteries with new ones, these two were sent back to LG to be refurbished.( A system that so far has taken almost eight months)Two power failures to my house, the remaining battery did not work. I have no confidence in the system as installed to ever work properly.In fact I have reviewed the system installation and in case of a power grid failure,one third of the PV panels would not be usable to the system. I have made my position clear through e-mails to management without any apparent corrective action so at this point the only corrective action for these problems would include removal of all LG equipment to be replaced with Tesla or some other tested reliable system.This is the only way I will be satisfied with my PV system installation.I do not recommend Compass Solar for a PV installation as long as they install LG equipment. Since the writing of this review, the one battery has been repaired and is working properly, but this does not change my mind about LG equipment. Chev Bolt has been plagued with Auto fires equipt with LG batteries, therefore enforcing my desire to rid my system of LG batteries.

Know what you’re getting into

Once you have a problem with your system you are to foot the bill of $30 per hour of drive time for a tech just to travel to your site and then $95 per hour per technician just to trouble shoot and make repairs on warrantied parts… great business plan for them. Not so much for the customers…

The absolute worse company to deal with!

I had 42 panels installed in 2018. I am in urgent need for a roof replacement and their customer service horrible. I was told that I have to wait 2 months and the company I did business with Green Solar is no longer in business. I promise you, find another company. I do not even want to give them one star!