CMI Solar & Electric

CMI sent two techs to my residence to help troubleshoot my solar generation and battery backup system. Communication of findings was excellent and they left me with a great feeling of confidence to have them service my equipment.

Albeit my low rating, I surprisingly enjoyed a majority of the introductory process with inquiring about solar on my property with this company, i went through some paperwork over the grant then had a ton of questions and the answers gave me more questions since on paper it looked like it would be 100% covered which clearly wasnt the case. ...where it really died out for me was how everything flipped like a switch when the 30%~ federal grant was ending and I inquired about additional electrical work that wasnt solar prior to install (an EV charger/wiring electricity to my shed) and I was told to reach out to them a month~ or so later and they were just "too busy" to deal with since that wasnt solar for the times I inquired about and they'd love to quote me the work if I waited until after the new year....Okay, sure - I waited since it wasnt some emergency for me to spend tens of thousands of dollars to them when I wasnt left certain it was a good move and I was filled with confusion on the grant/loan information aside from the high pricing. When I did finally reach back out after the new year I was told nobody is going to come out to quote me for electrical work for the times I had available (after 3pm weekdays or anything on weekends) even though that was part of the deal discussed over the month or so I was told to wait 🙄 I just cant fathom the idea of considering to give a company $15,000-$20,000+ of my hard earned money, to have it seems like my time isnt valued and I have to take days off of work in order to accommodate them when I already waited over a month to work with their schedule. Will update the review to be more detailed on other concerns and confusion when I have the time.

I contracted for a 13 Kw rooftop solar install and CMI did a fantastic job. They have decades of experience in the industry and their customer service is excellent! I highly recommend them

Solar install

We had CMI install our solar system several years ago and were very happy with the work and the system. Earlier this year we asked them to help us with a generator hookup. We had no problems until several weeks ago. We contacted CMI and they were able to correct the problem. We definately appreciate the overall quality of their install and their willingness to stand by their work to resolve any issues.

Really wanted to do business with this company. Had a great phone discussion with a very nice lady in their office. Emailed over my power bill. It’s been over a month. I’ve called back two times just to proactively reach out. Each time I’m greeted by very nice staff but am informed of staffing issues and that the owner would be provided my name to return the call with the initial proposal. Signed with Tesla. Really wanted to work with this company but couldn’t receive materials to ascertain viability, spend, and actionable activities.

We went with CMI for our residential solar array in 2019, and the entire experience was positive. Every employee was extremely professional and knowledgeable, and every snag along the way was handled quite well to our satisfaction (any project as large as a solar installation will have bumps in the road!) System is running strong with no issues to report after two years. Thank you!

CMI installed our whole home generator that ran flawlessly for over 7 years. The moment it had a problem and failed in a tropical storm, Matt the technician was literally there within 2 hours and was kind and sympathetic to our problem. He diagnosed the problem, order the part promptly, cautioning that it might be delayed due to COVID (luckily it was not). They answered my messages even after hours on the weekend and are incredibly responsive. Their work is great, their customer service impeccable - a combination which is hard to find in the contractor world. This is a family run small business with hardworking, honest folks and I recommend them to anyone!

Very helpful and professional.

Made a good choice with this company. Felt very comfortable and trusting from the first phone call and meeting. Explained everything so we could understand. Did all the paper work for us when they could. Even after we were up and running helped with a problem on Delmarva's end. Truely a wonderful bunch of peope.

Very professional

I was looking for a way to save money on our electric bill and after talking with a friend decided on solar energy. My friend told me about CMI Solar and Electric. I was very impressed with their help and professionalism in making our dream come true.

Great communication from my first inquiry

Reputation Referral comments Follow up Communication Simplicity

Friendly and fair

A friendly and fair in the price for installation of our ground base panel array. Took care of the approval process with the local electric company and all permits. Worker were helpful and the work area was left better then they started.

Nancy Byrd

I cannot say enough good about this company. These people really care about what they are doing. They are respectful of your property, and your time. I do have a couple of issues with getting the batteries to perform as promised, but they are right there working on it. I am very pleased with everything.

CMI Came To The Rescue

Our original inataller went out of business leaving our system and many other customers in a mess. CMI took over service for our system over six years ago. They have been wonderful to work with and have solved many problem for us. If you are considering Solar, please choose an honest, reliable company like CMI.

Excellence personified

CMI provided excellent service throughout the entire solar experience, from the initial assessment to on-going service well beyond system installation. They are true partners with their customers, and are always there with excellent professional and friendly advice. When I thought I had a problem, all it took was a call, and they responded rapidly. They quickly identified the problem, and even through it was not an issue with the work that they did, they provided me with the appropriate recommendations to correct the issue. They are a great organization, they provide excellent service, and I rate them highly.

McCauley Solar Installation Five Star +

CMI is a family run small business located in Newark, Delaware that openly displays its pride of ownership. The sales process was very comprehensive. CMI sent a tech to my residence to map out a design and produce an electrical production estimate. All questions were answered by an experienced electrician without delay and to my satisfaction. I had read many reviews and needed assurance that sloppy practices like exposed conduit and low end parts were notin my future. Pricing was very competitive, top of the line panels and inverter led to an excellent warranty which eliminated the need for costly extended warranties. Project manager Lauren is part of the family and provided great communication and follow thru. I added some additional out of scope work which they included with a smile. Lauren led me through the substantial paperwork required by Delmarva Power. All of which was accepted without error. Installation team was on time, neat, and installed my soul system in 2 days with not a single issue. Electrical inspector knew the lead electrian and promptly gave me a very positive review of his work. He noted not all work he reviewed at other sites compared. Project closedown: Owner of the company came to the home and instructed us on the system and left us with a binder filled with all necessary documentation. I was presently surprised that all I needed to remember was the on/off switch. He outlined why there was no need for ongoing maintenance and associated expense. He surprised us with a gift of specially made CMI coffee cups and baseball hats. Lauren stays in contact with us with continued help filing SREC documents and finalizing the Delmarva rebate check process. All in all, I could not be more pleased that I could do business with a local company that did excellent work. They have my highest recommendation.

Laidback Manor

CMI thoroughly explained the solar system operation, solar panel and inverter choices, the cost, the payment and installation schedule, power company billing and SREC sales. We had over 50 questions at our first meeting, and Mr. Davis answered all except one about SREC sales, which was answered the next day by a call from their SREC expert. Despite record breaking cold and some snow the installation was completed on time. When finished, an employee walked the site and picked up all the little pieces of wire that are always present during electrical installations, not to mention any other trash that was not caught up in the daily cleanups. I wouldn't have done that if I was doing the installation. They also did all the paperwork for our SREC sale at the power company SREC auction. This was for the state of Delaware, we cannot speak for other states. All this at a competitive price. The employees are friendly, competent and quiet. When we had a problem with the system reporting to our monitoring site, CMI returned several times until it was correct. This was not a problem recording or reporting our production to the power company, so we did not lose any production, it was just to the site that the owner uses to view system operation. They also have 24 hour emergency service. I have strongly recommended CMI to all who have asked about our system and have no qualms about recommending them to anyone who is looking for a solar installer. We also contracted with CMI for a whole house generator installation and a dedicated line for an electric clothes dryer and once again received outstanding service.

Eight years of excellent performance

CMI installed our rooftop PV system in 2007. They were very professional and did an excellent job in explaining estimate, doing the job right. Have not had any problems in 9 years except for an inverter that failed after 5 years and was replaced by them under warrantee for free. System output was exactly as they calculated.

We found CMI Electric to be a very reputable, knowledgeable, and friendly group to deal with. Delays due to state grant approval backlog were inconvenient, but no fault of CMI`s. The recent addition and rearrangement off so key central staff seems to address the slight communication lags were had during our installation. They seem to run a tight little ship. The investment up front could be a huge deterrent for others considering the move to solar. However, after reviewing the state, federal, and longterm financial benefits the choice was very sound.

CMI did an awesome job. I refer them to everyone who asks about our install. Strangers approach me at work asking about our solar install and I give them CMI`s web address. The only thing I wasn`t really happy with was the fact the the panels shut down when the grid goes down. While CMI offered to sell me a back up generator to run and keep the panels alive they offered no solution for me to use with my back up generator.

I am trying to be very critical in this survey, but their up front, honest, and informative sales process won me over when comparing them to a competitor. They also do great Solar REC sales for free on behalf of their customers. It was a wonderful experience working with them. My only frustration was that I started the process in mid summer and it took 5 months to complete it. This was, however, mostly due to paperwork processing on the side of the State government taking longer than anyone expected. Still, I dinged them for this. Otherwise once they had the government and utility permits in place, everything went expeditiously and efficiently. We chose this contractor because they were willing to send us a intermittent paycheck for the SREC`s we generated. The other contractor offered a smaller system at a higher price, but was able to knock the price down dramatically by offering Net pricing, but they also offered to collect all the SREC money and keep it for themselves and pay us a lump sum up front. Unfortunately this large lump sum up front was worth less than 1/3 of what we projected the SREC to probably be worth over a 10 year period. Since we had the funds we chose the project with the higher up front costs, but the shorter full payback of system costs period.

Very happy with the entire process.