Brooklyn SolarWorks

Great sales and installation. Poor service afterwards.

The sales part, permitting, helping explaining financing was all excellent. The system was installed and connected to the grid faster than expected. The reason why I’m only rating 3/5 is that I’ve had a small issue with the consumption part in the enphase app not being correct. It seems to be an issue with the CT clamps(?). I spoke with the PM and told him about the issue on 6/13. He said sometimes it does that and to give it 24-48 hours. On 6/15 I left a message that I was still having the problem. No response On 6/17 I called the main office line and they took my name and message and the PM will call me back. No response. 6/18 called the main number again and PM just popped into a meeting he’ll call me back. Finally got a call back and he said they pushed a software update and give it 24-48 hours. I believe here they just reversed polarity issue. 6/20 called the PM again and left another message. No response 6/26 called again…… also tried calling main number both no answer. Look I get that you’re busy but what if I had a real problem? Can I expect this type of treatment as well?? I really wish someone would follow up without me having to leave a bad review to get your attention.