Sun Services USA

Sun Services did part of my solar install about a year ago. The install was a disaster. Now, to add insult to injury, starting recently, they've been using an AI bot to call me from an 800 number multiple times a day. They won't stop. In order to try to get them to stop, I went through the AI message - it's impossible to get transferred to a person. They want to sell me a warranty plan. I scheduled a meeting in order to try to speak to a person in hopes the AI assault phone calls will stop. This should be illegal.

A salesman contacted me and sold me 27 400 W panels that I was paying cash for I paid a down payment I paid the second payment they’re engineers mapped everything out they sent to Man to inspect everything then they Set a crew to install the units the crew started they packed up their stuff and left and said they could not install it on this roof the company refuses to give me back my money they have not called me back they make no effort to make this right it is the worst company I’ve ever dealt with. I think they are targeting a senior citizens here in Florida just so they can rip them off like they have done me. I contacted my salesman he says he no longer does business with them because they are so dishonest

My boyfriend used AZ sun services a few years ago for solar panels. Not only did they install the massive battery in the dining room but they did not install enough panels to power our home or help save energy (the whole reason people spend $$ on panels) we had to hire an additional company to finish the job and the new company asked how AZ sun services had approval to put this massive battery in a living area of our home. I have tried to contact them multiple times and left BBB review with no help.

Sun Services USA installed a complete solar system on our home and it has been up and running for 2 months. My experience with this company has been excellent from the beginning. The salesman was professional and did not over promise like others had. All the technicians were clean cut and well mannered. I am a retired tradesman, and was impressed that top quality tools and equipment were used. Every day before leaving the crew chief made sure that I was informed of their progress and answered any questions. There are many approvals and inspections that are required and scheduling is sometimes out of the companies control when dealing with utilities and city inspectors, but everything went quite smoothly. The installation looks and works great and I am very impressed with the performance of the Enphase products. I highly recommend Sun Services USA - very nice folks - and this solar system has been a very positive addition to our home!

Customer service is marginal once you sign the contract and pay for the system. Only excuses are usualy offered. Example two story house next door, neighbors trees, system meets production goals etc. Three of my panels are in shade caused by a roof gable and produce between 40-60%. Design/engineering refuses to accept responsibility. The only fix after six months of input was to identify a miswired micro inverter/software related to original install.

Great customer service. Yelvanny was there from start to finish. Awesome Job!

We were extremely pleased with the knowledge, professionalism, price and customer service of this company. We live in Camp Verde AZ and found their project manager Rae Peterson didn't miss a beat applying for permits and corresponding with the Town and Yavapai County even though she is based out of the Phoenix area. She cared about giving us a wonderful experience and you should be comfortable working with this company.

From start to finish everyone here was so polite and on the ball, from dealing with HOA to The Power Company. I couldn't have asked for a better company. STRESS FREE

Ray, the coordinator was great. She kept us informed every step of the way. The installers, led by Alexis, were professional and very respectful of our home. I would recommend them to everybody!

Sun Services just finished my Solar install on my house. They did a great job. We were assigned a project manager that kept us in the loop every step of the way. It was an easy stress free way to get solar. They were very responsive to all questions, and even worked with me on the layout taking into consideration things I needed moved. I highly recommend using this service. I spoke with 4 other companies before them and no one could match the financing terms they were able to offer.

The 5 star rating began with my salesman Mitch Wafford who showed me how much sense solar made and promised me a seamless experience I would not regret. Then Sasha took over and kept all the promises Mitch made and I never had an ounce of issues. My solar installation was done in one day and inspected and now in force without a second of inconvenience. Sasha kept me informed of every step and assured me I could call her or Mitch anytime with a question. Thank you for being such a stand up company with very competent employees.

Our experience with Sun Services USA has truly earned a 5 star rating, from sale to operation. Our project manager worked with us every step of the way and there were no unexpected, unwelcome surprises.

I purchased this system through an authorized dealer of Az Sun. I was concerned about the project in general, but they let me know AZ Sun would walk me through the entire process and boy did they deliver. My project manager Reyna called me weekly to ensure that I was kept in the loop. I did not know how many different approvals were needed to get Solar, but AZ Sun handled it all for me. All in all my system was installed about 40 days after signing the contract, and that was with me delaying a few parts of the process due to being out of town.

We had a great experience with AZ Sun Services! Not only were they professional, courteous, and friendly, but competitive. We highly recommend working with Roenic as he made everything seamless. He was available for any questions and concerns we had 24/7. The whole team did a great job! We are very happy with our solar and have since had 3 family and friends also reach out to Roenic for solar.

My solar system was turned on this week with the help and guidance of AZ Sun Services. Their staff was very professional, knowledgeable, reliable and friendly. My first contact was with Roenic who gave me an overview of how solar works. I had many questions all of which he answered and patiently repeated when I didn’t understand, more than once. Most everything is done electronically these days (not my strong suit) and Roenic walked me thru all of it and without making me feel dumb. I am very thankful for his help. The other person I had the most contact with was Reyna who handled all the scheduling and miscellaneous things. She was very easy to work with and very friendly. All the workers that came to my home were very courteous, friendly and safety conscious. They came when they were supposed to and knew what they were doing. I highly recommend AZ Sun Services and their employees for all solar needs.

I met Matt at a home show. No fancy booth. Just an intelligent man with a laptop. He spoke in facts. He did my estimate while I browsed, unlike the other people who handed me a card & said they’d stop by. I liked the quote. I liked Matt. So I said yes. Then I thought, should probably shop around. Matt had the lowest price too. The process was pretty simple. Finance company was great. The install was quick and painless. Those guys were great too. Overall, very pleased I went with AZ Sun.

$30,000.00 for 24 ground mounted panels. The contract started out at $24,000.00. they kept getting more money from Mosaic, I was paying before they had done any actual work. They wanted to roof mount but were told they could not by the county. They wanted to cut holes in my roof to look inside to see what lumber my home was made of. Insanity. Terrible customer service, although some can be attributed to the Pandemic I feel like they just used my credit and drew out as much money as they wanted, like an open bank account. I asked several times to cancel both Mosaic and AZ Sun Services as they were confusing me with multiple contracts to "VeriSign". I was told they could not cancel. My original contact person, the one that sold me the first contract left the company after I first signed up for the solar. I did not even know this until months later and I had not heard anything from AZ Sun Services for months so I called when my account was charged for service's not rendered as they had started charging my account when I had nothing, not even a plot staked out on my land. When the actual installation began I was never contacted, people were coming onto my property without my consent or knowledge I would come home and things would be done wrong and no one was communicating at all with me. So unprofessional, as though no one owned or lived on the property. This solar installation took a year to be a working utility. After one month the inverter went out, dead. No one was monitoring it, when I signed into Solar Edge, something no one told me about or how to use, I noticed it had been dead for two weeks already, when I contacted Az Sun Services and Solar Edge it took another two weeks for the fix. I have been paying two bills since it was turned on in November, APS electric bill as well as an inflated solar bill. Very disappointing. On top of that the Mosaic company was double and triple billing me so I had to change my checking account, and no one could fix that problem as I still get a double bill some times. After all my troubles no one even had an explanation for the extra $6,000.00 they took from me. Not one real conversation about what a mess they made.

Like other reviewer posted, they are very slow and cannot get project approved with APS. I signed up in the middle of September and still don't have my system installed. Hard to tell when you have dumb (AZ Sun Services) and dumber (APS). I am trying to get a system with backup battery due to power outage issues in my area. AZ Sun has sent over 4 project requests to APS, all were rejected awaiting revision. Do yourself a favor and choose another installer for your project if you want it done in your lifetime.

From day 1, they have been great at communicating. I would just email them if I had a question and I would hear back the same day. Very happy

This company was a subcontractor for Elevation Solar. No replacement tiles were brought by them at the start of the install. In the three days (spread out) it took them to install my solar system, approximately 80 tiles were broken and they took tiles from a supply I had to replace the ones they broke. After the job was "completed", my roofer inspected the roof. He found multiple broken tiles and many others out of place. Elevation Solar had a subcontractor rep come out to fix the tiles. The rep (David) brought 17 tiles with him and spent 3.5 hours replacing another 20 broken tiles and realigned numerous other tiles to correct the mistakes his coworkers left behind. The crew was never the same each day. No members of the crew followed OSHA safety guidelines on personal fall arrest systems as they did not use anchors or harnesses. I advised Elevation Solar I wanted the 80 tiles the subcontractor used from my supply replaced or to reimburse me for their cost. Approximately 80 tiles were dropped off by the subcontractor. If one goes solar, I suggest you have your installer have a supply of replacement tiles handy at the start of your install.

After researching several company's I decided AZ Sun services had the best deal going. They showed up on the day of the install had the work done in a few hours and left the area clean. I would say they are one of the best in the business.

AZ Sun Services are fantastic. The service from start to finish was great. The staff are always available and ready to assist with questions, information and details of the solar installation. They are great!!!

AZ Sun Services was a very easy, straight forward process. The salesperson, Roenic was great. He answered all my questions and helped me get the best financing I could. My install included having to upgrade my electical service and a new roof prior to panel install. Roenic and the team set up electricians and roofers, getting me a great deal and top notch service. All the system components are top grade. AZ Sun Services facilities permitting and setting up with your utility. Very pleased with the service I received and would definitely recommend them

Sales rep Roenic was very professional & gave me a quote axactly as he said he would. Just getting started & in permit stage but can't wait to get system installed.

Everything with AZ Sun Services was quick and easy. Roenic did a great job getting me set up and identifying what size system fit my needs. Pricing is competitive with other providers.

Though they were fast? Think again. It’s been 6 months since I signed their contract. No solar panels yet. Not even a scheduled date.. Their salesman told us everything we wanted to hear, rest of the company acts like they don’t know what they are doing. Took them 5 months so provide a basic plan that showed them complete in 9 weeks. Week 22 they finally installed the new breaker panel. Let me tell you, Quality is NOT job ONE!! They weren’t even going to caulk it to the wall until I called them out on it. I’m pretty sure I can do a better job caulking with my eyes closed. I’m really afraid of what the Solar Panel installation is going to look like. BEWARE OF THIS COMPANY!!

Every year saw an increase in our monthly electric bills. We got tired of paying so much every month. So, in July 2019, we decided to “go solar”. We knew it would be a big challenge and a significant expense. We received several offers for the project and started checking out the companies. AZ Sun Services was very competitive and wasn’t the cheapest bid, but after coming to our house to measure and check out the facility, their representative was so knowledgeable and had several very good suggestions. They explained everything in detail, even the tremendous tax write-off we could claim when filing our taxes. Because they were so thorough, and answered all our questions, we decided to go with AZ Sun Services. Now after six months, we are thrilled with the results! We have not had an electric bill since our solar panels have been installed. In fact, we have had a monthly credit. In January 2020, after having solar for only four months, we received a check from APS for $144.81! AZ Sun Services service has been as good as any company we have ever dealt with. Using AZ Sun Services has been a very pleasant experience for us, and highly recommend them!

John Campbell did a great job of coordinating with everyone to make sure the installation went very smooth. All of the AZ Sun Service employees were very personable and professional.

we looked at 4 other solar company's and from the revues AZ SUN stud out the best

AZ Sun Services was highly recommended by a current client. AZ Sun Services lived up to the high praise. I worked with Charles, Victoria and Nathan. They were very informative and helpful every step of the way.

If you're thinking about solar please call AZ Sun Services. They were the most professional and honest folks we've done business with in AZ. From sales to installation and great follow up service after the system was turned on was perfect. We had a small problem with APS because the plans were not modified to show a minor change but was corrected and reinspected in about a weeks time and everything passed. What I really appreciated was how neat and tidy they left our property particularly around the electrical pedestal that had to be upgraded. Thanks guys, for a job that looks the way it should. We appreciate all your hard work! Do yourself a big favor and call them for a free estimate. Mike Dunphy, Prescott Valley, AZ.

As my title suggests, going solar takes quite a while with all the invested parties. Through every stage of this process, John Campbell, with AZ Sun Services, has done an amazing job answering my questions and educating me about solar without constantly trying to push me into a sale. His patience and clarity was a breath of fresh air compared to other quotes and sales calls I got from other solar companies. If you are going solar, you need to at least get a quote from these guys! Terrific experience.

Nathan and his team did an amazing job from start to finish and beyond. They were available to answer all my questions and had my system up and running very quickly. I installed in October and APS already owes me a nice chunk of change. I interviewed 5 different companies and I know I made the right choice with AZ Sun Services.

Before going solar we had done a TON of research. We received quotes from many different companies in the valley for many different sized systems, and ultimately decided to go with AZ Sun Services. We opted for the largest system we could possibly get (14.4 kw), along with the panel upgrade and extended warranty, and no one else could beat their pricing. I had another company trying very hard to poach our business, but after showing them the pricing we were getting, the competitor agreed that we were getting a really good deal. The system took a few months to become operational, but there were zero issues with installation or passing inspection. In order to install the new service panel, which was larger than our old one, they had to cut out a decorative archway that was made out of stucco in order to make the new panel fit. They took care of all wall/stucco repair associated with it, and it looks great! Our sales rep, Nathan, has always been reachable at all hours, including giving us his personal cell number. We ended up financing the system through Dividend, and have had a pleasant experience with them as well. With that being said, if you're in the market for a solar system, I highly suggest getting the largest system you can get and contacting AZ Sun Services for a quote.

Being new to the whole solar concept, I knew little about any of this. I was tired of APS and their constant rate hikes so one day, after hearing on the radio of another rate hike, I decided to make some calls and go with the cheapest one. I spoke to Nathan Evringham and he was fantastic. He answered every question I had and in detail. Some of the questions I had were probably dumb questions being as I knew nothing about solar but after spending maybe 90 min on the phone, I was sold. My panels were installed in November 2018 and the following month it was nice to get an email bill from APS showing I owed them nothing. Az sun services knows everything about solar and are happy to walk you through the process whether it be the installation to hooking me up with the bank for financing. I highly recommend Az sun services

AZ Solar services is the best solar company we found. My husband and I talked to a few solar companies, and found those companies didn't tell the truth and skirted our concerns, and left out informationt in their presentation. We never completely understood their answers to our questions, or sometimes our questions were never completely answered. How many of us fully understand the solar business. For example what type of panels are being installed, how efficient are they, will they be placed on the roof for the most efficiency, and will your current service panel supply the necessary voltage required for the system you are looking for. We found all these answers prior to signing any contract with a solar company. AZ solar Services was up front with us and they answered all our concerns. After the completed installation any additional question we had was fully addressed. After researching, we found APS has AZ Solar Services on a short list of solar companies that use standards and guidelines which puts them above other solar companies. And yes APS is on board with residential solar being installed. My husband and I are very pleased with AZ SolarServices. We highly recommend anyone considering solar, make AZ Solar Services a company you look into. We feel we have a company we can trust. We thank John Campbell and his entire staff for a job well done.

Az sun services was so easy to work with and made our solar process stress-free. Our sales guy was knowledgeable, electrician was on time and the installers were efficient, friendly, respectful and cleaned up after themselves. This company is very professional and trustworthy.

We were hopeful to have this service within a couple of months, We are now in the fourth month and still no service. the initial steps seem to go well; the loan , the paperwork, and the installation to a point. Then came the communication between the company and our power supplier; firstly, the plans put the wrong supplier , I alerted the company of this error but it did not edit the plans. this delayed the commissioning for the revising. Secondly, for some reason the power supplier did not have the plans and specifications on file, whose side this occurred I do not know. this delayed us for another couple of weeks. Now the loan payment starts and we are still awaiting the commissioning. Thirdly when the power supplier showed up to commission the service the company was not present. So as this scribing we are not commissioned. I could see minor glitches here or there, but I hope that this is not normal or uncorrectable.

Everything is working and installed to great satisfaction. The panels are streamline and aesthetically pleasant. The main panel installation was well placed and the tie in to my existing electric panel was smooth and seamless. Solar energy is being produced as planned and my electric bills are significantly lower.

These folks were a pleasure to work with on the installation of my solar system. The installers were very courteous and took pains to insure their work did not detract from my home. They even offered to paint the piping where it shows outside the house, I declined the offer as I am having my homes exterior painted this spring. I would recommend this company to any and all who are interested in a solar installation.

Polite, professional and on time. I don't write reviews very often, but these guys exceeded expectations on ALL fronts. I spoke to 3 different solar companies and AZ Sun Services was extremely competitive on price and knocked it out of the park with the level of service they provided. John and Charlie were available for every random question I threw at them before, during and after installation. Charlie walked me through the process of submitting my request for solar with APS to ensure it was done right the first time. His attention to detail was flawless. APS installed the meter and approved the system in less than 2 weeks. My neighbor waited 4months!! Terry, their NABCEP certified installer, was on point. He was very thorough in telling me how the system worked and all the little things they did to ensure a top notch install. I would recommend these guys to anyone considering solar!! Thanks AZ Sun Services!!!

The whole process was great, we were kept updated the whole time and the team of installers were professional and the job was done quickly. Due to them getting all the permits in a timely manner we had our solar turned on in less then a month after install. They stand behind their product with a great warranty on the panels and inverter. I couldn’t be happier with my choice of Az Sun Services