Atlantic Key Energy - OOB

Horrible

Bought solar in 2021 never worked now I’m stuck with $50000 worth of panels that don’t work

Service after Installation

They refuse to repair a system that they installed 2 years ago

Awful experience with AKE solar!!!!!!Signed a contract 07/2022 for reroof and solar system;today May 06 2023 They have not started to reroof even though AKE SOLAR pocketed $45,000 from mosaic (partners financial bank). I’m paying monthly without any service.How the bank paid $45,000 to AKE SOLAR without checking the work was done.These 2 companies needs to be fully investigated.

Scam of a Company

They ran a well organized scam and then pulled the rug!

Worst Decision of my life ...

AKE Energy had a representative come out to my home in Mid 2020 to sell me a Solar System. After meeting with the representative, I agreed and bought they service thru them. They in turn, sold the service to someone else who fulfilled it. That company has since GONE OUT OF BUSINESS and my system is not working. AKE refuses to accept any responsibility and fix the matter. They said I am not able to be helped and that I need to find someone to service my issues as the 25 year warranty does not apply thru them as they outsourced my system. I am furious, feel cheated, lied to and taken advantage of. I want the system gone and the outstanding loan (they they again signed me up thru their lender) removed. This company needs to be held accountable for their actions.

Save your $

I was told in the informational meeting that I would 1)qualify for tax credits, 2)qualify for financing, and 3)my power bills would be significantly lower, and basically should equal out to the price I'm paying for the panels. Also, I was told that should I need to have any roofing work done, that removal/reinstall of panels would be $150 per panel. 10 months later, my power bills have not dropped like I was told. I can't file taxes yet, but based on other reviews I've seen, I've got very low hopes for this. The "financing" was considered another mortgage, so now that's on my credit report as such. Hurricane Ian blew some shingles off of my roof. I only need 3 panels removed/reinstalled so the roofers can get to the shingles. It should have been around $450, based on 3 panels at the price per panel I was originally quoted. The contact this company has set me up with is saying $2200 minimum. I'm furious. I was lied to on everything, and this is a huge waste of money that I'll be paying off until the day I die.

the worst experience with this company

Before the installation, the sales rep, Alfie Carey was calling and passing by our house every day in order to convince us to get the solar panels. Not even after 2 month the problems started to arise when we had a very heavy rain and we started to have a leak from the roof in one of the room where the panels were installed. We contacted Alfie, back in June, regarding the issue and as of today nothing had been fixed. We also contacted Michael, the regional manager but also without any luck. Today , we called directly the customer service and spoke with the supervisor Sara, and she told us that just yesterday the issue was addressed to the company. Really? it took them almost 4 months just to addresses the problem to the company? I am just wondering how long it will take them to fix it?

Taken for a ride

Do not use this company. I feel like I was sold a bill of goods. To make a long, and painful story short, salesman promised us 107% energy independence with their product. We have had the panels for nine months of full use and have never had over 58% energy independence. We've only had two months where we paid Duke for only fees and taxes. We are supposed to be accumulating credits to offset any energy we used from Duke, this does not seem to be happening on a regular basis, or at all from what I can tell. Recently they sent someone out with a drone to do a system checkup, and are now telling me they need six months of data before making any decisions. I have a 1340 sq. ft. house, with 33 panels on four sides of my roof. We have a sunny yard, front and back, which is what made us a target for their product. On top of paying $171.97 per month for panels, my recent electric bill was $103.34, making my pay out for power just short of $300.00. I never paid any where near that amount for power before. On top of this, we were told of the $14000.00 tax credit we would be receiving, off setting our cost of $53000.00 plus. When I filed for taxes for the 2021 year, we only received a little over $1200.00 tax credit and were informed we would receive the balance with our 2022 taxes. So since I did not receive the entire amount of tax credit this year, I will have to come up with this amount to add to the remainder I receive next year to pay AKE the total tax credit money. I am now corresponding with a representative from a company called Lumio, which has apparently taken over AKE. I want this over and done with. I want my panels to perform they way they were promised or I want them gone. I will post again once all of this is, or isn't resolved.

I'm a true victim

I honestly don't know where to begin with this agonizing nightmare. First of all I reached out to Atlantic key to try to resolve but no one has gotten back to me and I'm trying to close on my house this very minute!! Let's start with, when the sales rep showed up at our door I told him no thanks we're going to be moving within the year probably the next couple months and his face lit up and he said that's great doing this will cost you no money, reduce your monthly energy bill AND it'll add 6% value to the sale price of your home. Well that sounded good, I mean pay no money, trade an electric bill for a solar payment that was supposed to be less and then get more for my house when I sold it Seemed like he was right it was like a win-win Well obviously it didn't work out that way. Never was I told that a UCC/lean was going to be placed on my home so when I went to sell it the buyers title company informs me I have to pay $75,954 to this solar loan company before I can close on my house You could have knocked me over with a feather So I reached out to the salesman who said well just get the buyer to take over the loan I told him the buyer was an investor and had no desire or intentions of taking over a $75,000 loan So then he says, just take them with you Well that's great BUT I still have to pay $75,954 to remove the UCC then another $12,000 to remove the panels then the cost to transport them and then pay to have them reinstalled on a new house! Doesn't sound very cost-effective!! The fact that the salesman knew that I was moving and knew what I was going to run into but never said a word, in fact he said everything the opposite making me think that I was in a win-win situation Trust me I couldn't feel more stupid than I do right now but I got to feel like Florida has laws to protect even the stupid people like me from being taken advantage of Which I believe should be and is criminal Then the second big thing is that I have 44 panels on my house and guess what my house is only $1,400 ft² Plus I had told the salesman I just paid to have new windows new doors new blown-in attic insulation and all new duck work So my electric bill was going to be way lower than the past year's average seeing I just had all that done No problem he says If you have too many panels you can remove them Well guess what, that didn't work out that way either You can add panels but you can't remove them. You couldn't fit another panel on my roof if you wanted to So instead of starting off slow and then adding if needed he put the maximum amount on, charging me the maximum amount of money and then tells me I can't take any off Again I'm stupid but there's got to be laws to protect even the stupid. I'll update my review when and if this gets revolved For my own sanity I pray it does!

Project not done

Don't use this company. We contracted to get panels installed, the installers did a great job which is the only star. They never obtained or posted a building permit and after over 3 weeks there is still no permit, no inspection and no possibility of having the system turned on to even see if it works. My roof was already collecting enough dust without useless solar panels on it.

Absolutely The WORST Solar Company World - Wide

Atlantic is quick to design, sell and install the system and panels. After that communication is non-existent, sales Rep Max Jones is of no after sales help and will not return calls or respond to Emails. All equipment has been sitting idle for almost 3 months not generating an ounce of electricity. When Atlantic is contacted NO ONE has a clue as to the status of our system and if and when it will receive final approval. The "COMMON" answer if you get one is " waiting on final inspection and approval to operate". Okay, and that is when??? Crickets and no response from anyone regardless of attempts and messages left. Highly suggest looking else where for solar and to not use this company. Terrible customer care, but reading the web-sight that's the most important quality for using Atlantic Key Energy. Damn, I'd hate to see how other companies are treating customers if this is the number 1 priority.

Stay Away from this company

Horrible experience 8 months since contract was started we have not gone solar yet , paying for solar panel loan and Still paying my electric bill every month. During the transcourse we were left without power for close to two days. Spoiled food in refrigerator and melted ice all over floors. Have your wallets ready when dealing with this company.

OMG worst company ever

So this has been a very stressful time for me. This company is awful. They do not know what they are doing and I wish I had researched them out better than I did. I have had one issue after another since October. They keep blaming it on my city and I do think they have some blame as well but not nearly as much as AKE or their new name Lumino. Either way same company same issues same stress. Honestly it has been like a dog and pony show. The money this has cost me to go solar and they dismiss me for being upset. Other issue they are taking my payments for the last three months and told me they were sending me a gift card for a thousand dollars for all the inconvenience, now they are saying that is to give me back the money for the payments being taken out of my bank account. So unhappy with this company. I honestly do not think it will be resolved anytime soon. So take my advice go to another company they are really awful.

Scam!!!

This is the worst company ever. Do not do any business with them. Terrible service. Customer service is worst. They are a fraud. It is a scam. I am going to explain you how they operate. They send a person to your house (you will never get the opportunity to contact again because will not answer your phone calls or emails) who is going to “analyze” your energy consumption and the will tell you the amount of solar panels your house will need. You are going to receive bills from your Power company (that you have to pay).Then, after a few months (when they say the system is “stable”) and you are not suppose to receive any bills YOU WILL STILL RECEIVE the bills and they will refuse to reimburst you the money. If you call them, they will not answer, they will ignore you. This same situation happened with my friend and they had to install 14 MORE PANELS!!! That was after a year with the solar panels. I have been with this system for 10 months and since the beggining I received bills from the power company. Now, they are telling me that my “energy consumption increased”, they are refusing to reimburst my money back and that we have to install 9 more panels for only $750 EACH!!!! This is a SCAM!!!! This is a SCAM!!!! They are doing the same with customer. If you really want solar panels go and get them with another company. DO NOT BUY ANYTHING FROM THEM!!! DO NOT DO ANY BUSINESS WITH THIS COMPANY!!!!

Not happy with solar

I had AKE install 32 solar panels, my house is 1746sf and I have an in ground pool. Install was in March my first 2 months were $20.70, which was great I thought money well spent, but my bill is now $122.00 plus very month after. I spoke with an gentleman who came by my house to see how I like my solar when I started telling him, he apologized and was gone. Then I spoke with a gentleman over the phone and he said that the salesperson missed quoted me on how many panels where needed for my house. So, I have spent $42000.00 on panels and have payments for the next 25 years. I really regret buying.

They do not honor their promises

I am very unhappy with my experience with AKE. I am very disappointed in the entire process. Connor sat down at my kitchen table and promised 100% coverage and satisfaction and told me I could come find him at his church on any Sunday morning if I was not 100% satisfied. Now I am being told by Sunergy that AKE is unwilling to add the 10 additional panels needed even when they are agreeing to pay half. This is something I am not willing to let go. I will do whatever I need to do to hold AKE accountable. I am in the process now of exploring my options. I will make sure every single person I talk to as well as every single patient I see and doctor and lawyer I know understands that AKE is the worst solar company to deal with and they do not honor their promises.

Bait and Switch

The came to my home and promised that I would no longer have to pay a power bill if I chose to have solar installed. I was told they would order enough panels to cover even a heavy month of power used. My finance payment would be $166 a month which was less than my power bill. I agreed and signed a contract. The contract actually ended up being with a partner company who would do the install. My power bill stays between $200 and $300 a month, just about the same as before solar. When I contact AKE they refer me to Synergy and when I call Synergy they refer me to AKE. Their partnership ended on very bad terms I am told so I am left with a bunch of useless solar power. Do not use this company.