Jason | Las Vegas, NV | 09/06/2023
Inverter
So my inverter has failed once again! This is the second inverter that has failed on my system in less than 2 years and the only thing I got told was the inverter they use is the best product out there, well the best product or any product except for cheap products fail on a consistent basis. I asked the service department what the lifespan of these inverters was and he couldn't tell me. For the last inverter that failed I had to wait multiple weeks for the new one to be delivered and Arcadia installed it when it came in, luckily it was in the winter so we only paid one month to NV Energy. Now my current inverter has also failed and I am paying over $300 plus the solar loan when I talked to customer service this time they said they do not do the installation on warranty items so now I have to wait another week after I receive the inverter for someone to contact me from I am not sure where to set up the install so I might end up paying another $330 energy bill. The reason to get solar is to reduce the cost of your energy bill if I had known this would be a consistent problem I would of just not gotten solar panels.
goetzman | Gilbert, AZ | 04/16/2023
NOT HAPPY
I was excited about getting solar panels until I realized I didn't get what I thought I was getting! I was told by one of the companies representives that this was going to save me money when in reality it has cost me more! Was told I would just have the payment of the panels and then would just have to pay srp the use of their box outside. For months my electric bill has gone up and when I finally called Arcadia about my panels I learned that I only have enough panels to off set 50% not 100% Had I known my house was not a good fit I would have never gotten them!!!! Not to mention that the loan through goodleap didn't bother to tell me that the tax right off that im supposed to send to them to keep my bill low does not come all in one year! So I have to come up with $7500 so my payment doesnt go up! I'm so irritated about all of this that I don't want these panels anymore!!! I totally got screwed and its cost me money I dont have!
JLM | Las Vegas, NV | 10/09/2022
Failed to fix
My Solar stopped producing September 13, appointment made for October 9 to fix. Over 3 weeks of not producing and Arcadia fails to come to the appointment they set up. I do not recommend.
T Jarrett | Las Vegas, NV | 01/21/2022
After listening to several solar panel pitches from other companies we decided to go with Arcadia Solar. Teresa Koon was very professional, honest and her ability to explain the entire process was exemplary. Her conscientious effort to follow-up with us to ensure everything was going according to plans and to answer any questions has been commendable.
Joel W | Las Vegas, NV | 09/13/2021
Quality install ! Owning my power now and love it
Arcadia has done my home, My Mothers house, and plenty of neighbors and friends. Great experience they do all the heavy lifting with HOA, permits, and kept me informed. Install was fast, my system was up and running in no time. My expectations were met, and I have peace of mind knowing my system is working as promised and if I have issues I have a reliable contractor with great warranties on all the equipment. Look no further , Arcadia is the right choice !
R and S Spencer | LAs VEgas, NV | 09/07/2021
Solar and Sonya
I never dreamed that getting solar for our home could be so convenient. Sonya is amazing, and the process was very smooth for us. When we had a questions and opinions from our HOA, they handled everything! We've only had a few months and its great knowing we're banking up energy and lowering our costs greatly!
SLR | Mesa, AZ | 09/01/2021
Excellent!
Constant, helpful, friendly communication! They made the process simple and seamless.
Kelly Taylor | Las Vegas, NV | 06/08/2021
Excellent company and great customer service.
We had a lot of questions and they were answered with knowledge and professionalism. We save ALOT of money. From start to finish everything they said was truth. We now rent our home and our renters pay the bill. They are beyond happy it's so low and we feel it's been one of the best decisions we have made. I would absolutely recommend them. Thank you Arcadia.
Not so honrst !! | Las vegas, NV | 07/09/2020
They are not honest people
Sales people dont tell you that on cloudy days pannels dont generate energy and you pay high energy bill from power conpny!!
Chris and Aisha | Las Vegas, NV | 01/09/2020
Arcadia Energy is THE company to do business with!
My wife and I started this process by doing our homework and vetting out several solar installation companies before we decided upon Arcadia Energy. When Lee and Misty came into our home and had a simple no pressure, educational conversation regarding Solar Energy they absolutely stood out amongst the other solar companies. They were open, patient and communicated clearly the process, timeline and next steps based on our goals and expectations. The approval process was simple and Misty assisted with any and all questions throughout. Lee and Misty helped us design a system that worked for our family’s energy consumption. Along with Lee and Misty’s great customer service we were super impressed with the caliber of the installation team when the product was installed, they were true craftsmen. We are excited about our decision to go Solar and are confident in the company we choose. Put Arcadia Energy on the top of your short list and make the decision to go solar today!
Kelly T | Las Vegas , NV | 12/19/2019
Great company!
After doing extensive research on solar companies in Las Vegas I decided on Arcadia based on their price & professionalism. I trusted them with my largest investment, my home. With so many companies to choose from do your research! Arcadia is a reliable contractor and the process went smoothly.
Kenyatta Z. | las vegas, NV | 11/27/2019
really good job
Arcaida Energy was very trust worthy and informative from the start. After getting multiple quotes we went with Arcadia based on their reputation and price. The install was very smooth and the attention to detail was amazing. We love our solar and were thankfull to Arcaida!
Mark D. | Las Vegas, NV | 07/17/2018
Thank You For The Savings
They were upfront with the details and did exactly what was presented.