American Solar & Roofing

Would not use this company Today.

I purchased the system about 11 years ago. since they were giving a number of rebates. About a year ago they called and wanted to know if I would like to have someone come out and check the system at a cost of over $300. I agreed and they wrote me a report. One of the items was that I had a cracked Panel. Since things seemed to be working OK it did not bother me. Move ahead a year. My system went out so I called them. They wanted another $300. to come out and do what they called another inspection. I asked if this would include fixing the problem? No Answer! While I was talking to them they told me the converter was only warranted for 10 years. OK I was also told the Panels were warranted longer then that. I started to question them if that is the case when they were out a year ago and found the cracked panel, why was it not replaced if it was under warranty? That started our conversation to deteriorate. I just want to say when the installation was done I would have given the a A+ but today they get and F -. I would not recommend doing business with them if you are going to purchase the system. The person I talked to hung up on me because of the questions I was asking.

Horrible customer service.

Crews are not knowledgeable, and always rescheduling. No-one gives any real answers, or has any answers. Company over all us extremely sloppy.

Terrible service after installation

American Solar and Roofing was prompt to install our system but our inverter has gone out 2x since 2017. We have been left without solar both times for months on end. We have not been able to get service this year for over 2 months. This is unacceptable service!

DO NOT USE THIS COMPANY

After just over 1 year of having my solar system up and running it has faulted twice. Getting customer service is almost impossible. Have to wait for 1 - 3 days for a call back. Once someone finally called me back they told me that it would be three weeks before they could come out. I called the manufacturer of the Sunny Boy inverter and they said that the model that had been installed for me has been recalled and should be replaced.

Worst of the worst!

Long story short, after countless calls and scheduled visits, our inverter (under warranty) is STILL not changed after 2.5 months. Legal action is currently being taken against American Solar. There is also talk that the company is going bankrupt. Do NOT do business with them!

Took advantge of a Veteran

I hired American Solar and Roofing to redo my roof after a major windstorm. My insurance paid the company in full before they even began the project. During the project, my driveway was broken by a forklift, and roof tiles were thrown off the roof the put holes in my garage door. I have spent the last couple of months sending emails and making phone calls to the CEO Joy Seitz and the salesman James Mathews, but I am having no luck. In an email, they admitted the damage and said they would fix it, but now they are avoiding me. Please avoid this company at all cost. They took advantage of a Military Veteran, and they don't even care. Please read all the reviews on BBB and Yelp. Save yourself from the nightmare I am dealing with.

They damaged the structure of my roof

They were ok until I discovered structural damage caused by the weight of the panel. They refused to fix it and it was left to me and my cost to repair.