Alternate Energy

I don’t normally like to leave bad reviews, but after about 6 months of trying to get someone to check PV system , I am beyond frustrated. My solar tracking app stopped reporting and then I started getting “micro inverters not functioning properly messages. “ I was instructed to buy a new Gateway, which I did for $800. Then I was told it’s probably my WiFi extenders, so I purchased new ones as well. I did several calls with tech support who is supposed to help walk you through the new Gateway setup but that didn’t work either. I work in tech and am very familiar with how to setup network devices and it just shouldn’t be this challenging. I have repeatedly asked for someone to come out to my house to troubleshoot the Gateway and resolve the micro inverters error, but those inquiries never get a response. Bottom line, I spent $1000 on new equipment, 6 months of trying to get things to work, a higher electric bill because 12 inverters are not working - and still no solution in sight. This company is great at installing and getting things setup but long-term customer support is lacking. In