Ad Energy

The following complaint was also posted to NJ Consumer Affairs and BBB. I encourage every victim of this company to do the same and continue to escalate to their business partners, various websites and government agencies & the Attorney General until Ad Energy is held responsible. Give poor ratings at the various addresses this company has in different websites. Don't trust their website, they will be delisted from BBB and EnergySage. Chance is that they are taking the money and run. Ad Energy started my project in December 2022. The project included a new roof and solar system. They sub-contracted the roof job to ARP, ARP then sub-contracted it out to another company. Before the roofing job, I told the sales manager about preserving the "Gutter Helmet" gutter guard during the roof job. He said those are professional roofers and they know what to do with that. However, the roofers damaged the gutter guard and did a "temporary fix" by nailing the top of gutter guard onto the new shingles and applied another layer or shingles on top of that. Leaving a big gap in the structure which could cause leak. I told Ad Energy and they had ARP come and remove the top layer and the gutter guard entirely. Some bottom shingles were damaged in the process. I have asked Ad Energy to put the gutter guard back on at their cost. They agreed and had their own contractor came multiple times to assess the situation. The contractor finally deemed that the gutter guard he had purchased would not fit. The contractor proposed back to Ad Energy to pay me $800 so that I can find a qualified company to replace my gutter guard and also the big hole that the electrician fell through in my garage ceiling during the installation. They have agreed but never paid anything. Then I asked multiple companies to provide me quotes on the cost to put the gutter guard on. I submitted to Ad asked for more compensation so that I can have another company get the work done. They stop responding. I have emailed many people in their company, including the CEO, Micheal (Andy) Wall. I have called and left messages, but no one ever picked up the phone or responded. The only person I have heard back from was the sales manager (Tim Munson) who told me about Ad Energy has some kind of financial issues. Both parties have saved emails, text messages and photos to support what I said above. This company is truly irresponsible. People using them today will risk losing a lot of time and money. Warranty on their job would also mean nothing. I would like them to compensate for the shingle, ceiling, gutter guard damage, and the warranty that they are not going to honor. I have contacted BBB.org, EnergySage.com (marketplace of solar installers) for their assistance. Ad-Energy never responded to both parties after months of wait. Also sold me a 8 kW system but could only generate 5.9 kW max.

If your smart run when you see this company. I have had nothing but problems ever since installation. They put them up wrong. The worst part is trying to get someone to help you. I have had two contact people both have left the company. I have been trying for over two weeks to get someone the person that answered the phone ( when someone answers the phone) says I can send an email and I have someone get back to you. This is the wrong Dept but they can’t give me a number for the correct department when I asked for an email to speak to someone higher up he disconnected me then you try calling back and nobody answers. This is the worst customer service company in the world. Please be smart stay away from it.

Signed a contract Dec 2021. Project still not complete. They blame the utility (PECO). When in fact they are at fault. Missed deadlines and do not complete the paperwork for the utility. They don't have a clue of what is going on. When I signed the contract, they stated it would be quick and seamless process. This process being delayed into 2023 is going to cost me additionally thousands of dollars

When the roof and solar panel installation project started, I was told the most time taken is for township and pseg approvals. It has already been 2 weeks since we got all approvals and I do not have any timelines for installation yet. When I followed up today, I was told it would take another 2 weeks to install. It is minimum 4 weeks to install after all the approvals were secured. Feeling disappointed at this point given the lack of clarity since we started the project. Update on above - Installation was finally done 4 weeks after the all the approvals from township and pseg. I was asked to make the payment as they only need to schedule township inspection of installation. I made the payment within two days. Almost one week passed and when followed up on status of township inspection, after two follow up emails, I am informed that they made modifications to the original installation plan and need to seek reapproval from township on that. No timelines can be provided. At this point, I feel that Adenergy/sunpower has been a bad decision on my part as they are not transparent with the process, do not provide any proactive updates on the project, trick you in to making the payments, leave you at the mercy of township to approve. Adenergy is making the overall process lengthy as there are delays and not a thorough process from their end.

I have had a leak in the roof since September, have called multiple times, they have sent an electrician to fix the roof, have repaired the roof multiple times and still have the same problem. I have called customer service multiple times and they keep making excuses and blaming others for their improper installation. I also asked them to remove the solar panel from my roof, to hire someone to repair what they damaged and they told me I had to pay them to remove the panels. I have a report where they admit to being the cause of the problem but as it continued to leak now they say it is that the roof was old, when the roof was replaced a few months before the installation. If you are reading this post do not choose ad-anergy or sunpower for your solar panels. Terrible customer service, very bad companies.

Everyone was very helpful, responsive and knowledgeable. Would highly recommend

I had a great chance to work with ad energy especially bob Schaefer what a guy he so knowledgeable about his product and help you out without any hesitationhe could he would take his shit off his back for ya but anyway thank you ad engery for such great service if I had to give them a rating 1-10 I would give them a 1000

I wanted the SunPower panels.

Joe I*****, is professional, friendly, knowledgeable, and awesome! He took time to illustrate how the whole solar energy process works, how solar panels will help us produce our home's electricity needs, the advantages of buying vs. leasing benefits, as well as over time choices, prices, savings and incentives. Joe has been great with ad energy. From the beginning until after the completion of our solar installation. Communication, via email, text and phone, was simple. I can't say enough about how fast and simple Joe was with this process. I cant say how much i am thankful for joe and the whole ad energy and sunpower team for their help. They did such a great job on my solar panels, from replacing the roof to adding the polar panels it was great.

Bob Schiffer was very thorough and explained all that’s involved with going solar with SunPower. Bob made it easy to understand how the process works, the benefits of purchasing vs. the benefits of leasing, and even helped us by partnering with a roofing company and a tree removal company, too! Bob’s initials might be BS, but he didn’t give us any... Bob Schiffer went out of his way to meet with us on a Saturday, he took time with us, explained everything in detail, and helped us through the application process. He followed up with us and has prepared us for each next step. We are so grateful to Bob Schiffer!

Trust there team

Tim Munson from Ad Energy was awesome! From the night my wife and I meant him to discuss about getting solar till the job was complete, he was on point. If any issue or concern we had he made sure it was resolved or informed us what the process would be. Tim is a great individual and represents Ad Energy in a great light. He made sure we understood and were aware of the steps involved in the process. The product is great and the team is very knowledgeable and helpful. If any upcoming changes or questions came up Tim was there to answer from start to finish. I would definitely recommend Tim and Ad Energy for Solar

First off Bob Schiffer was amazing, he was there during the whole process. Start to finish i was kept informed and up to date about what was going on with the install. Ad energy worked with my schedule and around my 3 crazy pets. They even had employees come sit at the house to wait for the twp reps. This was a huge time saver, cant thank Ad energy and Bob enough.

After various interviews we decided to go with Ad Energy and Solar Mike. Mike was very helpful through every step of the process. Originally we had no plans on getting solar but now we are very glad we did.

Customer service is excellent. Salesman Tim Munson very involved throughout the entire process also a phone call away. He also explained the plans to me very well so I could make the best decision possible.

We just finished having a solar installation done with Ad-Energy. Everything about it was first rate, from the original sales call, thru design and then installation, which was done by a friendly competent and careful crew. Ad-Energy took care of arranging for the building permits, HOA approval and communications with the power company, making it pretty effortless for me.

Tim Munson did an excellent job explaining all my options. Very helpful throughout the process. He was always one call away.

Salesman was not pushy and very patient answering all of our questions/concerns during the decision making process. The install was AMAZINGLY smooth. We were very concerned about the appearance of the equipment on the side of the house. The install team was courteous, timely, neat, and was able to install everything while "hiding" the equipment and conduit to our satisfaction. The engineers guided us through issues we were having with the electric company and helped get the issues resolved. The sign of a good company is one that is there for you when issues arise-Ad Energy is that company!

the install crew showed up right on time to install 33 panels. three hours later they were all done. very professional and organized...…..and courteous.

We have a great experience with this company. They are very helpful and knowledgeable when asked questions. The salesman Tim and his partner were very respectful and not pushy at all. They explained everything in a way that you could understand. They also made me very comfortable in making the decision to go with them. There was no pressure and he went out of his way to come back and talk to my husband and explain to him also. Even before the system was turned on, while waiting on the electric company, they were monitoring the system’s panels. They came to the house and advised me that one of the panels wasn’t showing as working and could they look up there. I of course said yes and here when the inspector went up, he lossened a plug or whatever it is and so it wasn’t showing as on. They fixed it in 5 minutes flat and were on their way. Everything that needed to be installed, panels, electrical and all was done in one day and didn’t cost us anything at all. We have a much more reasonable bill now and I see absolutely no difference in the power supply, so I know it’s working great! I’d recommend them without hesitation.

Everything that they told me would happen, did happen. Actually went a little faster than planned, which is something you don’t hear about too often with solar. Tim & Bob really knew their product. They made sure we understood every step and left us without questions. The time the spent left us very comfortable and they have been in touch since. A very reassuring feeling!!!

Ad energy was very professional and knowledgeable. They offered great products and pricing.

Had no issues with them at all. Sales consultant was very knowledgeable. Explained everything clearly and simply. We went with the purchase option, got great 0 down financing and brought our monthly energy costs down dramatically. They installed our system in less than 30 days and we were up and running very shortly thereafter. Customer service was great. Highly recommend them to anyone interested in solar savings.

I've been with ad energy since 2017 great company a few issues at the beginning but was smoothed out quickly. Very helpful when I called in and spoke with Mike and anyone else available.

I am very happy with my solar and AD energy. They helped me throughout the process and even removed a few trees. No hesitations recommending them.

We decided to use Ad Energy as our solar installer after a bad experience with another solar company. We were very cautious moving forward, but were pleasantly surprised with our experience. Ad Energy representitives did everything in their power to make sure our project was completed to our expectations and went above and beyond in several areas of the project to satisfy our needs. The installation team was professional, friendly, and clean. They arrived on time the day of installation and completed the job much faster than what we anticipated for the amount of work that was done. I'd highly recommend Ad Energy to anyone looking to go solar!

Bob really helped me through the whole process. I love my solar it’s so nice to not have an electric bill. Great company A+ communication and he’s very professional

Installation went great, would have recommended them to anyone. I have had the system for less than three years and it has stopped working three times. I have lost hundreds of dollars in esrec's. Every time it breaks it takes multiple calls to get service. They do not back their products with reputable service. My son recently built a new home with electric heat and solar panels, I did not recommend Ad Energy and would not recommend them to anyone. Sales and installation good, service after being paid is horrible.

Everyone was professional from the salesman, installer and customer service reps. I was giving a fair price after having 3 company’s come out to do a presentation. They were the most knowledgeable about solar and completed the installation in less than six weeks. I’m now reeping the benefits from a reliable solar company.

Great company to work with! They threw a new roof on our house and solar panels. Now we are generating a great amount of energy and building up our SRECS! I would highly recommend these guys; they had us roofed and paneled in about three days!

I went Solar with AD Energy on October 2017. I'm very happy I did it! I received great customer service and it was a very good experience. The process of the installation was seamless they took care of everything. Thanks to the consultant Mike Guerra, he was very patient and explained the process in detail. Mike guide me thru the whole process and he was always available to answer any question I had. The installation crew was great! I absolutely recommend AD Energy to my family and friends . Mike thanks for all your help!!

great company!

Very poor customer service. During the buying process, everyone was nice. However, after the panels were installed, a check up had to be done regarding loose screws in the panel that could potentially fly off during a storm. Our inverter is now broken after 1.5 years, and it has taken almost 3 weeks of constant badgering to get any updates. Do not respond to emails in a timely manner. Appointments have been missed and had to be rescheduled.

Excellent company to work with.