1st Light Energy

Horrible!

Run from 1st light. The installers screwed up the array and my roof leaks!

SCAM SCAM SCAM

Worst decision I ever made. This company is totally incompetent and unprofessional. It took forever to get my panels installed. The installers failed inspection and never followed up. I had to call 1st light energy and literally harass them because them to get my panels working since no one answered my emails and answered my calls. I made the huge mistake of referring 2 of my friends and they both have similar complaints. I started the process 8 months ago and still havent received the referral money they promised. The sales person does a great job selling the service but dont believe anything he says. Its all lies. No one educated me on how to sell my SREC's. April needs to be fired. She never returns call or answer email and has no clue whats going on. I have to track her down to only receive misinformation time and time again. I warn anyone reading this to stay far away from this company. SCAM SCAM SCAM!!!

1st Light

I had my solar installed by them a year and a half ago and it keeps on breaking down and it would take days if not more than a week to get their guys come and fix the problem. I just made another call to them today because the solar system they installed for me ( 21 panels all in all of the SMA panels ) broke down again for the 3rd time in a span of 5 months. A LOT of hassle, wasted time, and wasted opportunity to generate power. I wouldn't recommend them or the SMA panels that I got. Also, the guy that came to fix it one time made me sign a paper that says nothing was wrong with it - " It just tripped and thats a common occurrence with these panels ". Then, it turns out, he had to replace a part. ( I would learn about it later on after he left me a message on the phone a few days later to check if the panels are still doing ok - after that particular part was replaced ). Aha!! If there are companies and better brand panels based on review out there, check them out. Feel free to give this company the benefit if the doubt, but I'm just stating what my personal experience had been with them, 18 months after installation.

dissapointed customer

I was lied to. I was told i would get the federal rebate money back when i did my taxes so that i could pay yhat portion of the loan right away and not accrue any interest. taxes are done now 12,000$ short with a loan at 18% intertest I would never had done this at this outrageous interest rate they screwed me and many others upon talking to accountants be wary they lie

Disappointed customer

it sounds good to go green and save on your energy bill but after having First Light Energy for four months, I started to see the real face of solar company and its not pretty It started with false promises by the sales people, thesn the fine print (please read the contract, the sales people will try to keep you entertained so you don't read it and go straight to singing) Second it does not produce near power as promised, the Tru-Up churches are almost the same as the normal electric bill And third, customer service is bad, they tell you to read your contract over and over, which means they will not help you I wish I would have never gone solar..

The only delay experience was a material shortage because of a new PV Panel design and some hold up with our town building officials getting up to speed on the technology. We were the first PV install in our town at the time. First Light Energy was first rate in all of their activities on this project.

Installation took MONTHS longer than anticipated. The problems initially started with the company not being able to figure out where our inverter was located. When the installer came out, the pre-inspection for the installation had not provided accurate information and the installation needed to be modified. In the installers defense, they were subcontracted by Home Depot. Some of the issues were related to problems with Home Depot`s distribution methods. The installers themselves were very good. They did have some problems coordinating with PG&E (big surprise), but eventually they were able to complete the job.

I buogh system from home depot. They installed.