Pam | Rancho Mirage, CA | 09/03/2024
Individualized, Customized Retrofitted Installation
Our experience with Hot Purple Energy was phenomenal. Every person involved with our retrofitted PowerWall installation and EV charging station was professional, courteous and knowledgeable. We had individualized service that incorporated our concerns, needs and current equipment to create a customized, streamlined solar system. We had constant contact and updates on the progress of the installation and technical assistance. I highly recommend Hot Purple Energy for any solar needs.
Joan Adler | Cathedral City, CA | 05/24/2023
Fabulous Company to do work with
We have had our system installed by Hot Purple Energy for slightly over 1 year. I do not have enough good things to say about them. They worked with me when I told them that I had no use for LG equipment and wanted something else, so I got it. They have monitored my production and advise me very, very quickly when there is a problem. They then schedule corrective action to be taken within a couple of days. I have not had any surprises about my "true up" bill but Edison certainly needs improvement on their billing process. Edison's monthly fees are poorly explained by Edison. The staff at Hot Purple treats me like a friend at all times and has been very, very patient with my questions. Even the techs who cleaned the panels this year and the ones who service my batteries and inverters. I listen to my neighbors who have used other providers and they definitely are not getting the same level of service Hot Purple has continuously provided over the last year. Thank you to all of them.
Disappointed | Rancho Mirage, CA | 10/14/2022
not customer friendly
Great marketing - but poor follow up once the installation is complete horrible attitude when system goes down system work fine for the first year - then goes out next two summer - result customer looses the benefit of peak summer performance and hit with huge yearly bill which wipes out any financial benefit - Company indifferent - after all they got the up front payments and no longer care. Warranty misrepresented as covering whole system - instead 20 year plus warranty only covers panels - not the inverter and its the inverter that shuts off production- Just remember - if the customer complains - The customer is rude - because, well you know!
