11/19/2024
Mrc
East Hartford, CT
We were in the process of getting solar and then saw an article where they have a possible class action started by the attorney General for failure to deliver, false signatures, impersonation, saying prices won't rise but then they do for leases, ect. (https://portal.ct.gov/ag/press-releases/2024-press-releases/attorney-general-tong-sues-sunrun) We reached out because obviously we were concerned they said they would connect us to our sales rep and rest assured they would help us with our concerns and next day our contract was cancelled. I think we doged a bullet thank goodness.
System size (kW): 1
System price: $1
Year installed: 2024
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
11/21/2024
Thank you for bringing this matter to our attention, Mrc. Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send a message to resolutions@sunrun.com if there is anything else you need assistance with. Once again, we apologize for what happened, and we look forward to making things right. Thank you!