11/18/2024
Cindy Mayer
Aliso Viejo, CA
Salesman sold lies and promises that Sunrun would not back up or take responsibility for. I was sold a power wall that was being discontinued and received an inverter instead of the new electrical box/panel as stated. Customer Service is a joke and definitely outsourced to another country. Hard to understand reps or they do not know what they are doing/talking about. Filing with the BBB. Please stay away from this company. You will be sorry.
System size (kW): 118
System price: $227
Year installed: 2024
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
11/21/2024
Good morning, Cindy, we appreciate you bringing this to our attention. We are so sorry to hear that you are having an issue with your battery and our team would be happy to look into this. Please send your service address to resolutions@sunrun.com so we can confirm your account and help you further. Thanks!