Review for Sunrun Inc.

Office location: 24 Orchard View Dr, Londonderry NH, 03053

05/22/2024
Dissatisfied Customer Rochester, NH

They Do Not Follow Through on promotions they promise

We went live in October of 2023, we were told by the sales rep, who is conveniently no longer with the company, that Sunrun would pay for our first three months of electric bills once we went live while the system began generating power. They assured us that we would only be responsible for our payment to Sunrun during those three months and they would be paying for our electric use. Big Fat Lie! I contacted them, it was brough to their escalation team (good luck getting someone who can speak English) where I was told they are not responsible, and they do not pay for electric bills. I sent them written proof from my sales rep, and still no resolution. Good luck trying to get someone to help you if you have an issue. I would caution that if you are promised any kind of a promotion get it in writing, have it notarized and get it on recording because they will screw you over. I would NEVER ever recommend anyone do business with Sunrun, they have their sales reps make it sound great and then once you sign the papers and get the job done, they don't follow through on their promises. We not only had the payments due to Sunrun but had to pay our normally high electric bills, and so far, the system isn't generating what they have said it would so I can't wait to see what happens at the end of the one-year mark when they are supposed to reimburse us when the system doesn't generate what they said it would. Terrible Customer Service, Stay far away!!!!