Office location: 695 Myles Standish Blvd Bldg 2, Taunton MA, 2780
05/21/2024
Mack
Attleboro, MA
Sunrun does not care about you once the panels are on your roof. The case manager system is broken and they do not return phone calls. The wait times to have your panels removed and then installed is absurd. Also you have to pay a large amount of money for this process voiding all the savings you made from the panels. Stay away from sunrun and their poor customer service.
System size (kW): 4
Year installed: 2016
Sunrun Inc. reply
05/23/2024
Hi Mack, thank you for reaching out to us. We are so sorry to hear that your having issues with your system and our team would like to speak with you further about your concerns to see how we can help. To best assist, please send your service address to resolutions@sunrun.com so we can confirm your account and assign an Escalation Expert to help you further. Thank you!