05/20/2024
Leila Steffens
Sacramento, CA
In 2017 this company talked my parents in to putting solar on their old house, that has NO central heat and air! (gas wall heat and a swamp cooler) They got them a loan that they have to pay interest only for 10 years a 400 per month, which is more than smud ever was. After the 10 years of 400 interest only, they get to start paying on the 50,000 loan! There is way more panels than should even be on a house this size. What a SCAM for old folks that don't even know what they are getting in to!
System size (kW): 4
System price: $52,000
Year installed: 2017
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
05/21/2024
Leila, thank you for reaching out to us. We are so sorry for any frustration our services have caused you and your parents. We want to help escalate your concerns and help improve your parents' experience. Please send us an email at resolutions@sunrun.com with their service address and these concerns so we can assist them. Thank you!