Review for Encor Solar (Out of Business)

Office location: 3049 Executive Parkway, Lehi UT, 84043

Central Ohio Grove City, OH

Buyer beware!

I have had Encor Solar since 2021. I now need a new roof due to wind and hail damage. I have tried to contact the Co. many times and many ways since June 2023 without response, except that they no longer do work in Ohio. The warranty is a 10 year warranty with 25 on parts. I was told they could not help me. Point blank. I was told to find "my own" Solar company to help me. They just kept repeating, they could not help me. The warranty clearly states that this is covered under the warranty. Unbelieveable, and unacceptable. Absolutely no support. My solar is paid off which makes it even more unacceptable. I own it and can't get support or direction. Their recording just cuts you off and states your case is closed after I sent them a text. Do not do business with this company. I researched them before buying and all was good. Buyer beware. Go get your solar from one of the good solar companies that uphold what they sell you. It's a shame that I now have to find a lawyer to have them uphold their warranty obligations.

Sales process
Price charged as quoted
On schedule
Installation quality

System size (kW): 7054

System price: $29,400

Year installed: 2023

Price include the Federal Tax Credit or incentives: Yes

Encor Solar (Out of Business) reply 12/06/2023
Hello, Encor Solar's warranty does not include free roof work, or free system removal and reinstall for roof work. For issues like this we recommend our customers to work with their insurance, as we have recommended to you in our communications.