09/27/2022
Lora
Belton, TX
Due to hail damage, we had roof damage that required a new roof. Luckily, only one solar panel was damaged and has to be replaced. We had the panels installed in April 2021. We had good service since the panels were installed, but their communication is rated “0”! Due to keeping the panels under manufacture warranty, we were required to use their installation crew to remove the panels and to reinstall after the roof was finished. The roof is finished and ready for reinstallation of the panels, but emails and phone calls seem to be ignored. Meanwhile, we are paying monthly for a system that isn’t working. We hope that They reply soon because we want to expect this company to uphold their policies and regulations and our warranty. Warranties are legal documents and should be treated as such.
System size (kW): 11
Year installed: 2021
Encor Solar (Out of Business) reply
09/28/2022
Hello Lora, while there are no account in our system under the name of this review we believe we have located your account. The panels for your systems were uninstalled on 9/17, and are currently scheduled to be reinstalled this Saturday 10/1. You should have received some communications from our team, and will receive a call shortly. If there is anything else we can assist you with, please don't hesitate to call our support line at (888) 543-6267. Thank you.