Review for Sunrun Inc.

Office location: 575 Dado St, San Jose CA, 95131

Bobbie Lee San Jose, CA

Horrible Customer Service

I’m not one to write reviews, but this company is very unprofessional. My family and I are looking into getting solar panels installed for our house, and as most people are, they look around for a quote from other companies as well. After getting our quote first quote from Sunrun we decided to go with Sunrun. Fast forward a few days, we decided to cancel Sunrun and decided to go with a different company. We tried to be very polite and courteous about things, so we called the representative that came to our house to cancel Sunrun. The representative’s attitude was horrible as he didn’t seem as nice or as willing to help when we were talking to him prior. After being told we wanted to cancel with Sunrun, the representative hung up instantly without saying a single word being very disrespectful in my opinion to their customers. This was my experience with the representative, but that’s not all. What infuriates me the most is the fact that we schedule a site survey at a certain time. Not only did they no show up at that time, they showed up earlier. Sounds great right? Wrong!! We texted the guy who was supposed to do a site survey of our house that we are not available at that time. The guy came anyways without notice, jumped our gate and decided it was okay to invade our home?!?!?! Like what the f***?!?! Who gave you permission to do so. That is very unprofessional. What happens if our pets were to attack you?!?!?? There are many different scenarios that could’ve happened, but long story short that is an invasion of privacy that is completely NOT ACCEPTABLE!!!! Long story short, to those who are reading this, don’t get Sunrun. This company not only charges high, but their equipment is old and they take forever to do anything. My family did not end up going with Sunrun and I’m glad we didn’t.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 10000

Year installed: 2022

Sunrun Inc. reply 06/29/2022
Thank you for bringing this to our attention, Bobbie. We'd be happy to look into this for you. Please send your address and an overview of your concerns to, so that we can connect you with a Specialist that can help you. Thanks!