Review for YSG Solar

Office location: 79 Madison Avenue 2nd Floor, New York NY, 10016

SolarJack Brooklyn, NY

Poor Support After The Sale

The installation of my system went smoothly. The electrical inspection took a few tries, but it went through. The final sign-off by the Dept of Buildings took over 3 years of repeated calls and inquiries. Delay seemed to be due to an issue between YSG and their expediter. It was unclear to me why I had to be so involved. Big problem has been that my electric production has averaged only 55% of what YSG's proposal predicted. Before I signed on with them, YSG assured me they would be there to help resolve any issues after the sale. They told me their production estimates were conservative so as not to disappoint customers. But this customer has been disappointed. And YSG has completely ignored my repeated calls, emails, and letters asking for help in trying to figure out why the production is so low. I would not recommend YSG.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 4.62

System price: $18,262

Year installed: 2018

Price include the Federal Tax Credit or incentives: No