Review for NATiVE Solar

Office location: 201 Cole Street, Austin TX, 78737

TXNavy Kendalia, TX

High expectations, led to mixed experience

To begin with this was not a standard design. It included a grid tied system with battery and propane generator. I come from a technology background and new exactly what was available and what I needed. I presented this information to sales who immediately brought the engineering team prior to any contracts being discussed. My issue came with the follow through after the sales was finalized. There were many weeks without anyone contacting me with respect to project start times and the availability/ non-availability of materials. I had to insert myself after months to find the items needed to complete the project. It has been better than a year and the project is not completed. Do to the last component coming in months late I have been unable to schedule a third party for hook up.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 16.65

System price: $98,000

Year installed: 2022

Price include the Federal Tax Credit or incentives: No