Review for Titan Solar Power

04/19/2022
Michelle Pahrump, NV

CUSTOMER SERVICE/SALESPERSON ASSISTANCE WAS HORRIBLE!!!

We love our new panels, they look so gorgeous on our home! Sadly, they've been sitting there for OVER a month now, after being told by both Titan and our electric company that they would be "back in two weeks to turn it on." Yeah, that was on March 15, 2022. We just finally got turned to solar YESTERDAY, April 18, 2022! What a joke. Our salesperson who "PROMISED" he would "hold our hand through the whole process," does not respond to text messages, emails or even phone calls about anything! So much for that promise! We have been consistent told by Titan that it was our electric company dragging their feet. The last straw?! That was when I BEGGED someone from Titan to call me or send proof that they would pay our first power bill since we weren't switched until THREE DAYS BEFORE MY POWER BILL WAS DUE! I've received nothing. I just paid my power bill. Now I get to try to get a hold of someone from Titan to help with my first payment to them for the panels! And, frankly after having a salesperson in our home for more than FIVE HOURS and us waiting for over EIGHT MONTHS (we started this process last August!!!), you would think they would give us the COURTESY and RESPECT to respond to us within 24 hours of a message being sent out or a request. I guess they just want their check -- just like everyone else! WHAT A FRUSTRATING JOKE THIS ENTIRE PROCESS WAS!!!