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Office location: 111 N. Market Street, San Jose CA, 95113
Mike Parker Walnut Grove, CA
errible experience with this company. Signed contract in April 2021 for straightforward solar install and panel replacement. Beginning of August they show up to install the panels - whoops, the install crew didn't know that there was a panel replacement so they didn't have the power disconnected by the utility. Another month goes by, they partially install the solar but don't start the panel replacement. Another month goes by, and they do the panel replacement but don't bother to schedule the inspection and the utility to reconnect the meter. No worries, they reconnected it themselves without inspection or permission of the utility. They schedule and either no show, or fail the inspection for not having plans on site, or various other reasons, NINE times. No exaggeration. All while lying to me and trying to blame the inspector. "The county won't do two inspections in the same address on the same day." Nonsense. Finally passed all the inspections in December 2021. It's now March 2022 and they still haven't fixed the holes in my living room and dining room ceiling from the installers drilling all the way through my roof and my ceiling.
System size (kW): 13.8
NRG Clean Power reply
Hi Mike! I'm DeAnna with NRG Clean Power. I want to start off by thanking you for sharing your experience here. Secondly, I would like to apologize for the experience not going as smoothly as we both would like. I would like the opportunity to make it right, and make you feel good for choosing us. Please reach me at my desk 800-698-6627 ext 117. I look forward to hearing from you soon!