Review for Shine Solar, LLC

Office location: 5214 West Village Parkway Suite 100, Rogers AR, 72758

Lawrence W. Owasso, OK

Shine Solar Sucks

Shine Solar sucks. My panels look like total crap and don't produce anywhere the energy I was promised. No follow-up by anyone to determine my level of satisfaction. I am extremely disappointed in that I'm the first person in a very affluent neighborhood to apply with the HOA for solar and I was approved. Shine Solar screwed the pooch.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

Shine Solar, LLC reply 09/22/2021
Lawrence, it is my understanding that you purchased solar skins to go over the solar panels in an attempt to match your shingles. I am sorry to hear if you do not like their appearance now, they can always be removed from the solar panels if you would like! I see as well that your system has only been on for a little over a month and is producing so far exactly what we have estimated it to produce. We guarantee the production of your system on an annual basis, so if your system does not produce the guaranteed amount of energy, you will be compensated. If you are needing assistance or have questions about your system and its production guarantee, please feel free to contact our customer relations department at 844-276-4947, they would be more than willing to answer any questions or assist with any concerns you may have. I apologize if there was any missed communication or you feel your concerns have not been heard. Our customer relations department or anyone you have worked with along the way at Shine Solar would be more than willing to hear you out and try to resolve your concerns as best we can. Thank you for leaving us your feedback so we can continue to improve our processes.