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Office location: 79 Madison Avenue 2nd Floor, New York NY, 10016
YSG Solar is a fraud Nesconset , NY
We were fraudulently induced into entering a contract with a $2000 rebate and after installation, we contacted them for the rebate and we were told that the salesperson no longer works there and they wouldn't honor the rebate that he promised us in writing. Filed a complaint with the NYS Attorney General Consumer Frauds Unit and the Better Business Bureau.
YSG Solar reply
Hi Michelle, PLEASE CAREFULLY READ THIS RESPONSE: We are sorry you are frustrated but do not appreciate the false claims. We sent a promotion to another individual, that was forwarded to you. You signed a contract without this promotion in it. After the installation was completed you brought up the fact that you felt entitled to this promotion since you had a copy of the email. We advised you that this was not valid and also that your system was not large enough to receive this rebate—as the $2,000 exceeds 20% of your entire project cost. We agreed to give you a discount of $1,000 in good faith. You have continued to request additional money and state that you will leave negative reviews because you are an attorney if we do not pay you this money. We appreciate your business but we do not operate like this. YSG is a family operation looking for honest customers to work with and provide service to for 25 years. If you would like to discuss this further, or would like to see the copies and timeline that we prepared after investigating this file, you can call us at (516) 855-7283, or send an email to firstname.lastname@example.org. Thank you, YSG Solar