Review for ReVision Energy


ReVision Energy

4.81 based on 213 reviews


Since 2003, Maine-based ReVision Energy has installed more than 6,000 solar energy systems throughout northern New England. To ensure maximum performance and reliability in a relatively harsh climate, each solar energy system is designed by ReVision Energy's in-house engineers (Brown, Dartmouth, MIT, UMaine, UNH) and installed by the company's in-house team of licensed and certified solar technicians. The Company's mission is to dramatically reduce carbon emissions by executing the societal transition from a fossil fuel-based economy to a sustainable, renewable energy-based economy. In 2010, the Company designed and installed the first solar-powered electric vehicle charging station in the region, leading to the adoption of electric vehicles throughout the company fleet. In 2013, ReVision Energy introduced the solar industry's first carbon-based sales commission program whereby team members earn additional income by designing solar energy systems that achieve maximum reductions of fossil fuel consumption and carbon pollution. In 2014, ReVision Energy began using bio-diesel to fuel its installation truck fleet and in 2015 the Company converted 90% of its heating and cooling to solar-powered air source heat pumps. Today ReVision Energy operates out of four locations (Liberty & Portland, ME; Concord & Exeter, NH) with the long-term goal of converting each location into a "de-carbonization" facility that exemplifys the societal transition from fossil fuels to renewable energy. With 100 employees as of July 2015, ReVision Energy has become the leading solar company in northern New England by delivering legendary customer service and the highest quality, most cost-effective solar energy systems available in the marketplace. As part of their unremitting commitment to creating positive social change, the Company's three managing partners continue to re-invest annual profits into zero up-front cost solar energy systems for non-profits through its pioneering approach to power purchase agreements, thereby bringing long-term economic and environmental sustainability to schools, municipalities and 501 C 3 organizations that would not otherwise be able to acquire solar energy.

Service for maintenance and repairs is lacking.

11/04/2020

Office location: Liberty, ME 04949

1.00

We had a solar hot water system installed in 2009 and heat pumps in 2014. The installations went well and we really like the systems we have. The problem is to get anyone to come for regular maintenance or repair. You call, leave a message and you don't hear back from anyone for over a week. Call back, talk to someone who says they will look into it - same thing, you don't hear back. They have one person to service heat pumps. This has nothing to do with Covid, as this is the same one person they've had for many years. Because they did not plug up the holes on the outside piping covers of the heat pumps, we had mice that chewed the insulation off the piping. We wanted to know if it was something we could fix ourselves. After talking with several different people who could not give us a clear answer, we were given three names of other companies to do the work. Since most other solar installers only want to work on systems they install, getting service done is a problem. After much frustration, we called Fujitsu and talked with a wonderful tech who answered all our questions in less than 15 minutes. We fixed it ourselves and it is now mice proof. Now we have another simple issue - heat pump inside cover needs to be replaced - and it's been weeks trying to get a service call scheduled. ReVision loves to install, but are terrible about servicing what they install. Would not recommend them for this reason. Their service department is beyond terrible.



What type of installation was this?
Residential Electric

What year was your system installed?
2014

What is your property's zip code?
04843

What is the size of the system installed?
kW

Please tell us more

Sales Process

3.00

Quality of Advice

1.00

On Schedule

1.00

Price Charged as Quoted

5.00

Quality of Products Used

5.00

Quality of Installation

3.00

Professionalism and Courtesy

1.00

After Sales Support

1.00


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