Office location: 1550, Layton UT, 84075
06/13/2020
Caleb
We chose blue sky solar after responding to an ad and have a productive talk with a sales representative. Once the project was underway things went wrong at every turn. Twice the office made clerical errors to lower the federal tax credit we would receive both of which were caught by me. The installation team showed up without all the necessary equipment causing delays and then failed the County electrical inspection. They returned to make the changes needed and instead did not make the proper changes leading us to fail inspection again. That caused over a month of delays from installation to turning the system on. The office team seemed to procrastinate on the paperwork until the last minute and then send the customer an email needing information the next day with no warning. After citing their “great track record” of receiving grants we were extremely unimpressed with their performance on that regard and did not receive said grant which was a major selling point during their pitch. Overall the system works, it is running, but every step of the way to get here was stressful and not handled well.
Blue Sky Solar reply
07/20/2020
Hi Caleb, we sincerely apologize for your experience. We pride ourselves in delivering the best possible service to our customers at every step of the process. While there were some unique circumstances that presented themselves during your project, we are very sorry that we disappointed you as we tried to adapt and fix issues that arose. We're happy to hear that your system is working well, and will continue monitoring your system to ensure that it is producing as promised. Please let us know if there is anything we can do to help you have a more satisfying experience moving forward.