01/31/2018
Anonymous
I had a 5 KW system installed on the roof of my home in January 2012. I also requested that a battery back up system be installed. Total cost was around $24000 or so, or $17.5K after tax credit. For the first few years, it was trouble free. We got Mage solar panels and they have been great. However, it has been pretty painful getting a response from the company whenever there are issues. Cody, the sales guy who initially worked with me on the system, is a nice guy- but there is only so much that he can do when there isn't tons of communication between the installation staff and the customer. The battery back up system is functionally dead about 4 years after installation. I may have used it 2x during that span. I don't know if it would have lasted longer if the system was built differently. I don't plan to replace them. There was a part of the system which failed and they were responsive in getting it replaced about 2 years ago. Other times it has been a challenge getting responses, after the sale is done. They are a small growing company, so I understand the hiccups. And when I make enough noise to enough people, things get done- I don't think it should have to come to that. I will change this review if my experience changes, but in hindsight, I don't think that I would have invested in a battery back up system if I could go back.