Review for EmPower Solar

Office location: 1000 Fulton St, Farmingdale NY, 11735

05/09/2025
Brian East Meadow, NY

Sub par experience

I felt imperative to write a review. The experience I had with Empower was sub par and I wouldn’t use them again. I was promised a timeline which they missed, they didn’t follow the plans, installed conduit where I had the builder run the wire inside the walls (of which they met with the builder to instruct what to do) and the 2 day installed turned into 4+. In short, if you are willing to let Empower install the equipment how they want with 0 input they will do a good job. All work was done neatly and tidy. The install crews were fantastic however most of management was not. When I complained about power walls being installed in the wrong spot I overheard one of the owners on the phone talking to his employee about me and said “this f**** guy” because I complained about another of their mistakes. This company treats their employees poorly. I had two different install crews tell me that management would find a way to blame them when these mistakes were clearly at the management level. The one member of management that I have come to respect is Tara McDermott, Director of customer experience. Although we didn’t always see eye to eye she was fair and when gave her word she made sure it got done. Before signing a contract I would recommend doing your due diligence.