Review for Sunrun Inc.

Office location: 695 Myles Standish Blvd Bldg 2, Taunton MA, 2780

05/01/2025
Amanda Lindsay Weymouth, MA

My husband and I bought our house in 2023 from a disabled man. It was a fixer upper- needed a ton of work and the only thing he had done was put solar panels on in 2019. We inherited the 25 year lease which was a terrible contract, after spending months calling to try to transfer with little to no response from SunRun. We later found out they had put panels on a 25+ year old roof, which obviously would need to be redone within 5 years. They told us we needed to pay $185 per panel to remove and reinstall (there are 19), on top of the cost of the roof. Then, a year later in Sept 2024 when our roof started leaking in our 1 year olds room we decided to prioritize saving to do the roof, and they told us it was now $210 a panel. Fast forward to now, 6 months later, and we’ve finally saved enough and now they’re telling us the cost is $315 per panel to remove. I tried to call and talk to them esp given the fact that we spoke to a SunRun rep who works with our roofer and he told us SunRun never should have installed panels on a roof that old, and that they often will redo customers’ roof to install panels (which is true, my friend just did it). They won’t even honor the pricing from September, which means we will have to pay $6k ($2k extra) to have panels removed and reinstalled. Not only that, the customer service reps were cold and defensive when I tried to explain the situation. Roofers we’ve talked to are floored that they even installed the panel given the roofs condition, but as mentioned the former homeowner was disabled and did no work to his house except this. Given our experience I wouldn’t be surprised if they took advantage of him to make the sale. Terrible ethics, terrible customer service. Definitely wouldn’t recommend.