Review for Green House Solar & Air Inc

04/30/2025
Monte Mohr Brentwood, TN

Single handedly killing the reputation of this industry..

If you research this company even a little you will find comments like the following.. Review Monte M Date: 09/15/2024 1 star The worst experience in my life regarding working with a company that actually has the nerve to claim good service, product, communication, etc. 2 years into this nightmare, 8 different roof leaks later, last week our living room ceiling fell in on our new $10,000 couch. I don’t know where they are possibly finding anyone to provide a good review. These have to be all fabricated lies. No company can provide good service while at the same time screwing this many people. It’s impossible. You either care about your reputation or you don’t. These people obviously do not. Review Katrina N Date: 05/21/2024 1 star This company pressured my mom, 75, into signing up for a solar panel system for a 25 year contract. They also installed solar panels on a roof that was visibly 25 years old and not in good repair. The homeowners insurance company advised the roof needed to be repaired by May 26th 2024. In pursuit of trying to get the solar panels removed, which were just installed no more than 2 months prior, they refused to remove the panels until the power company was contacted to activate the system. Once that happened the company then advised that they would charge a uninstall reinstall fee of ****** (she hasnt made the first payment yet) on something that wasnt even installed for 90 and only activated for a total of 4 days as of this writing. The contractor should have seen that the roof was truly in no condition. The people they had patrolling the neighborhood were not experts to verify if the roof indeed was in good repair. The contractors that installed the roof should have never installed the roof as professionals they should have seen the roof was old and refused to install until the roof was repaired. They are willing to see an elderly person lose their homeowners insurance in pursuit of a dollar. They did advise you can use another contractor but you would have to pay 250 for them to inspect the work and if it isnt good the warranty will be voided. I am sure they will advise the warranty would be voided regardless because they are an unscrupulous company that preys on people with predatory high pressured sales. This company preyed on an underserved community of disadvantaged homeowners by using high pressured sales tactics and misrepresented the savings, and sales tax credit for the purchase of the system. This company also sent unqualified people, who showed fake reviews, and pictures in order to pressure a sale with this company for a predatory 25 year lease agreement. Review fromEric S Date: 09/19/2023 1 star Do not use this company. They used the combined ingredients of idiocy, ineptitude and total disengagement for this farce to have reach the full apex of incredulous disaster! Too many issues to list. Im shocked and devastated by this nearly 2 year excruciating experience. Stay away from this company! Review from Frederick H Date: 05/10/2023 1 star 125K Solar System purchased 3/2022. To Date, Panels sitting on the ground, systematic failures to permit, Leaking Roof (In Many Places), Identity Theft attempting to sign my name to a Notarized document, Incorrect Install, Unbelievable to deal with as they really Do Not Care.... No attempt in repairing roof damages or stop water leaks at ALL... The bottom line is we need a New Tile Roof as ours was virtually new when they started the project and absolutely destroyed so many tiles when they come and LOOK at the roof and do nothing... Review fromCam P Date: 05/10/2023 1 star Greenhouse salesman named *********************, came to our home trying to sell solar panels. He LIED about the entire process, He said she (homeowner) would NEVER have to pay, or communicate with TECO (***** ***************** EVER AGAIN. He guaranteed that homeowner would receive a residential energy tax credit, which would be $10,000. She never received it. Before she signed contract, she asked him about that credit and he GUARANTEED she would receive that money. The sales guy explained to (homeowner), that she would have a choice to put that money from the residential energy credit towards solar panels in order to lower her payments. So homeowner was relying on that money to have her payments lowered. Greenhouse needs to be held accountable. Its not right for them to take advantage of homeowners who are trying to do something better for themselves and their homes. Homeowner was paying for solar panels at least 5 months before they were working. She was making these solar payments while paying full electricity bills. When she asked for a refund/help, Greenhouse refunded her 3 months of payments only if she signed and NDA. She needed that money to pay other bills, so she signed. NO company should be asking customers to sign an NDA. That means you know you are doing dishonest business.She couldn't get management to speak with her for over a year, and finally was able to talk to a representative from Greenhouse, and Goodleap (the payment company) in April 2023. The end result she wanted was to either get out of the contract or get a lower payment. They won't do either for her even though Greenhouse breached certain clauses in contract. Review fromMatthew T Date: 04/28/2023 1 star We purchase Solar from Green House Solar & Air. When sales rep came to the house he told us that they could put the solar on for us and we would need 21 panels to make the amount of power we used. That was great. Now he tells us what the coast is going to be, and all that seamed fine. So we thought that was good it would lower our bill and that was what we wanted. Being on a fixed income we needed to bring the coast down on our electric. The installation went well, they were in and out in just a day. Only one thing the installer said there was a problem on installing the panels where we had agreed on so he added the ones that were supposed to go on to the right front to the main house. I was not sure if that was for convince or that their engineer designed it was wrong? We waited to get the info from the power company that came and I tried to fill it out but they asked if i had received the manuals and the instructions on how the system worked? What ! I had not received any thing and they wanted me to sign off that i knew how the system worked. So i call Green House and they told that they did not have any of that. After several conversations they got me the manual but didn't not have any buddy to tell me how to operate it. Now comes the kicker after signing the paper work for duke energy, they tell me there will be a $30 a month charge on top of what we pay for the solar. So now the electric bill will be more then we pay now with no chance of getting ahead . At any time Green House never gave us that information. If that was known we would not made this purchase. Green House did not give us all the info needed to make an informed decision. Now after having the system installed we are Stuck. Review fromJoey L Date: 12/02/2022 1 star Do not use this company, no project that will be permanently attached to your home should be associated with this company.Every time I call the office they give excuses and then tell me it's not their job to get customers helped. We used this company for solar panel installation.This company does not respond timely, will not provid customer service after installation and took several months to finish installation.After installation when I need, and still need panels removed and reinstalled to repair a roof after a hurricane they have failed to even send me a quote to give my insurance so I can get my roof repaired. I have active storm damage and am about to run into issues maintaining coverage because the roof is not repaired. Review fromLeonard H Date: 10/26/2022 1 star Well in spite of the disorganization of the company my system was installed several months ago and the installation crew was awesome! But Im now have panel production issues and I contacted Greenhouse by phone 8 days ago. I got a message saying they would send me a text, which they did, instead of being able to speak to a company representative. I replied back to the text immediately and 8 days later Ive heard NOTHING from the company. I truly regret choosing Greenhouse. Good salesmen get the business but Sorry customer service loses customers and makes existing customers regret who they gave they have their business to. In my opinion I would not do business with Greenhouse if I were looking for a solar installation Review fromDylan H Date: 08/01/2022 1 star I do not think I've ever had a worse experience with any company I have ever dealt with. Here are the facts: 1. The sales guy lied to me and I would have never signed if I knew the true financial information. The 25% "solar tax credit" is not refundable - regardless of the empty promises Green House trains their solar techs to make. However, if this was the only issue I had I wouldn't be writing this review. 2. I signed my contract in December and my solar panels were installed in January. Very quick! The only problem is they didn't start working until June. And they would have undoubtedly not still not have been working if I didn't call these people multiple times per week since March! They are so nice and professional on the phone and every time I speak with them I am apologized to and am promised the problem will get fixed ASAP. Then they don't follow through. Every week or couple of weeks its the same story on repeat. 3. The worst part of my experience is asking for a refund for the 4 months I was charged full price for these useless metal decorations on my roof while they weren't saving me any money. I've called every week since mid-June (about 6 weeks) to ask for a refund. I sent my FPL bills to show they werent saving me any money. The company is making me beg and plead for them to give me an answer to this request. Every week I'm told they'll call me back in a few days. Every week I have to call them to remind them. These people are great sales men. They have a fantastic sales presentation to get you to sign. They promise the world. Buyer beware. Review fromRobin H Date: 06/28/2022 1 star I have called many times. Not very helpful. Nothing as I was told. Still paying Electric bills and solar loan for 4 months. They send somebody out trying to figure out the problem. After 4 hours here couldn't figure out the problem. I was told they would pay loan payments until they got it working. Nothing. VERY bad business! Told them take them out and repair my brand new roof they drilled into.