Review for Tesla Energy

04/22/2025
JG67 Woodland Hills, CA

Tesla customer service is hot steaming garbage

I have now spent the better part of six weeks trying to get Tesla to remove and reinstall a solar inverter at the location of an upgraded main service panel. This can only be done via a chat window which seems to be purposely hidden. There is not direct phone number for Tesla Solar service and any phone numbers you do find eventually direct you to the app. It's virtually impossible to talk to an actual human and the entire process seems designed to discourage. We signed the contract to have the inverter removed 4 weeks ago and were told that they would obtain permits and get started. I thought nothing of it since the permit (if it is required) is a general express electrical permit in Los Angeles. If you have a valid electrical license you can pull the permit on the computer faster than I'm typing this review. Every time I inquire and mention that it's an express permit they just say that it takes 2-4 weeks to obtain a permit. At this point Tesla's delay is actually holding my construction project up as we can't install the last window and seal the exterior wall up until they remove the inverter and disconnect switch. We're doing our best to continue with interior work but things will eventually grind to a halt. I would be in a little more forgiving if we had chosen Tesla, but we were one of the unfortunates that were swept up when Tesla bought Solar City. Fortunately, we only have a relatively small amount of time left on the lease and I cannot wait to have them take the system of the moment the lease is up. I've never been more turned off by terrible customer service with any company I've dealt with. Steer clear of this trainwreck.