Office location: 47 East Street, Annandale NJ, 08801
04/07/2025
Kirk Rothfuss
Roosevelt, NJ
Installed 21 panel LG system three years ago. Was very happy with GPE until this issues arouse. Discovered last fall that one panel’s glazing failed. Service rep agreed based on pictures that it was a warranty failure. He then told me that LG doesn’t make panels any more. Rep said he would arrange to have a different manufacturers pane installed. Said it would take months to get a warranty replacement from LG. I read LG has panels to cover warranty replacements. It’s been 6 months since my original email. I talked to the service department twice as well as emailed several times. During my last conversation the rep told me I was low priority. Annoying but understandable. But 6 months is not accepatable.
System size (kW): 7
Year installed: 2021