10/06/2013
Anonymous
No issues from technical side, but after-sales customer support is not professional. Our Zantrex/Snider box stopped inverting during real-life grid outages. Standard Solar sent a technician who couldn't find or fix the problem, but sent $760 bill without explanation or warning. We had to deal with Snider on our own, and Standard Solar had problem to find proof of purchase. When they send technician to the house, they charge $92/hour, including transportation, on-site downloading manufacturer's instructions, etc. Not the level of service one would expect.
Reviewer reply
10/06/2013
Correction for the battery backup control box: Xantrex/Schneider.