Office location: 12 West Main Street, Mesa AZ, 85201
01/01/2025
Phil
San Tan Valley, AZ
I am paying more after solar install. Quoted a 35$ fee from SRP yearly, they charge that every month and can raise it as much as they choose, according to SRP. They installed equipment on my house and never told me what it's for, how it works. They turned power on while i was at work ignoring my request to wait until i could be there to answer my questions. Like What do i do if i have an electrical fire? How to clean and maintain the panels? How to track or know if the panels are even working? My system cost me 60k yep, 60,000 dollars and with payment my electric bills are still almost 400$ a month in the summertime. 2 years have gone by and no one from this company has reached out to see how it's all going. I have to pray this company will back their 25-yr warranty when the panels ware out and don't work anymore. Customer service should be something that happens even after THE COMPANY GETS PAID! Their website by the way only shows 5-star reviews, pretty shady if you ask me
System size (kW): 13.5
System price: $60,000
Year installed: 2022
Price include the Federal Tax Credit or incentives: No
Arizona Solar Wave reply
04/14/2025
Thank you for sharing your experience. We are sorry to hear about the frustration you've gone through.
The monthly $32.44 grid fee from SRP is a fixed charge that will be on your SRP bill when you go solar. Our sales team should have clearly communicated this to you during the initial appointment.
Please feel free to reach out to: installs@arizonasolarwave.com or call: 602-687-6560 we would be happy to walk you through what to do during emergencies, how to safely clean your panels as well as how to access your monitoring platform.
We would like the opportunity to review your system design, usage, and current billing in more detail to determine if adjustments can be made or if additional guidance may help reduce your costs moving forward. We apologize for your experience and would love to work together towards a resolution.