Review for FOR Energy

Office location: 4630 E. Elwood Street Suite 9, Phoenix AZ, 85040

08/06/2024
Brad Apache Junction, AZ

Classic Bait-and-Switch Scam

I met a ForEnergy sales rep at the Mesa Swap Meet. He asked me some questions about my home efficiency, I responded, he invited me to have a free energy audit performed, I asked him how much services normally are after the audit, he said a couple hundred dollars (spoiler - It was actually several thousand). Let's start with the good parts about my experience, although there are only few. The rep who performed my initial free audit was very thorough, climbing through my attic and taking lots of pictures and giving me a thorough breakdown of the services offered. For being Free, I was highly impressed with the service I received so I decided to move forward. And had ForEnergy delivered on the services that were described and contracted, I likely would have been very satisfied. I had contracted for new insulation and an Aeroseal duct sealing, since 2/3 of the duct's in my attic are not accessible due to being a flat sonaran roof. The Aeroseal service is not cheap, which I knew up front, but I choose to pay for the service since there was no viable alternative with a flat roof. I was assigned a Project Manager named Nick. Nick seemed perfectly pleasant on the phone in advance of the scheduled service, but the first red flag was when the day of service arrived and Nick did not show up. Two ForEnergy technicians who did not speak much english showed up as well as the Aeroseal technician. The Aeroseal technician performed and inspection of my attic vents and determined that my ductwork was not suitable for Aeroseal and that, rather than waste my money, he would cancel the seal. I agreed and thanked him for his honesty and then called Nick. Nick did not pick up so I left him a message, he called me back about an hour later and said that unfortunately the two ForEnergy reps on site had gone ahead and started ducttaping around my vents manually since the Aeroseal guy left. I argued and argued but he refused to refund my for the Aeroseal, so instead I paid a massive fee to have duct tape on my air vents, something I could have done myself in 10 minutes for free. The next day, the insulation guys showed up. They were also not from ForEnergy, they were a subcontracted insulation vendor, so any Facebook ads that state how ForEnergy does "everything in house" is just a blatant lie. I have no issues with the insulation install, although, had I contracted directly with the company instead of through ForEnergy, I would have saved at least several hundred dollars. After the service, ForEnergy issued me a report of how they "increased" my homes energy. They give my home an energy efficiency rating, in which 1 is a very efficient house and 7 is "serious leaks". I scored 10.7. In summary, I paid ForEnergy several thousand dollars for them to slap some duct tape on my vents, contract to some other vendors, and "increase" my home's efficiency to an off-the-chart terrible score.