Office location: 6424 e greenway pkwy suite 113, scottsdale AZ, 85254
08/05/2024
Ronald and Rose Smith
Prescott Valley, AZ
On 1/3/2024 Solar Shark installed solar panels on our house. They said 8 panels to be comfortable about production. We purchased 10 panels to have enough production. It didn't work at all. Not only we are paying to the finance company, but also we are still paying to APS. My husband & I talked to a gentleman name "DON" from custmer services. We requested a person to come & check the installation due to the production dropping . "DON" plain and simply refused to send a person to verify the installation, saying everything was perfect. "DON" THREATENED me that if I would call again, he will call the authorities. PLEASE somebody help us to solve this horrible situation. Solar Shark estimated 1st yr production:7441.7kWh. It didn't happened. "DON" hung up on me. What kind of company is this? Solar Shark ought to have qualifed customer service personal; with knowledge, a person that listens to the customers, as well as social skills.
System size (kW): 4.15
System price: $17,008
Year installed: 2024
Price include the Federal Tax Credit or incentives: Yes