Review for Premier Improvements Solar

Office location: 71 Raymond Rd Suite 115, West Hartford CT, 06107

06/27/2024
Evan K Middletown, CT

A year out and things have dramatically improved!

I am now a year out from PTO with my panels from Premier Improvements and I would like to update this review. Overall, my time with Premier since my last review has been very positive. While admittedly things were a little heated due to the previous review, I feel that the team at Premiere really did step up to what I was hoping for. I felt they took my concerns seriously, thoroughly answered my questions regarding the Premier Protection Plan, and worked tirelessly to solve the problem facing me and my panels. This problem was complex to diagnose. I had regular visits from the electrical team. Several different solutions were tried. Premiere went above and beyond here, upsizing the wiring to my house from the panels, not once but twice. An additional inverter was added to the system to attempt the correct the problem. Ultimately a transformer was required to reduce the voltage coming from the street, which Eversource, unsurprisingly, was unwilling to help at all with. Throughout this time Premiere remained professional and friendly. I also personally feel they were humble in troubleshooting this problem, bringing in half a dozen different consulting companies and solar partners. They were tenacious and solved my problem, and I am now generating electricity at my expected output. While this process took time, I felt significantly less frustrated throughout this period, mostly due to the fact that it was obvious that they were doing everything they could to help me. Premiere is a small company and one should keep that in mind when choosing them, but they were also the only ones I spoke to who were willing and able to give me the solar setup I wanted, and that is worth a lot.