Review for SolarTyme by AAPCO

06/02/2024
M Magwood Barnwell, SC

This company has failed us

I am so unsatisfied with this company, we started our account believing the information given us regarding the benefits that having solar energy would have, wrong..... We started out wanting the complete system for our home with a generator that could run our home when power outages would occur. It first took 6 months for them to bring the generator to our home at this point we thought all was well, but the system would go off with no warning and my husband would reset it. We found ourselves consumed with making this this system work. Our electric bill did not give us any relief because we only had one battery to store the energy that we were producing. We had to buy back the energy we produced paying twice the amount so every month we had a bill and paying for the system also. We decided to add another battery to our system this year and now the system does not work at all. We have complained for the past 5 months, and no one has come to check on this system. We have sent pictures of all the error messages that we have gotten, called, emailed and still no help. The company has stopped communicating with us. They claimed that Generac is responsible, but we purchased this system from Solar Tyme. AT this point I really just want My Moneyback and end all connections with this company. Not Happy at all