05/02/2024
Richard Olson
Antioch, CA
They were more interested in making excuses for why my solar system shouldn't provide power to my home using the battery backup which died after 10 minutes that fixing it. Then they tell me maybe someone can help me in 24 hours and to call back. I ask is someone opening a ticket to which I get no we aren't because we don't know about any problems. $%&^*%$%(&^%(*&^%^(&*^%^(*&)*&^)*&*(&^ NEVER GO WITH SUNRUN THEY ARE CLOWNS AND HORRIBLE PEOPLE
System size (kW): 3.40282E+38
Year installed: 2021
Sunrun Inc. reply
05/03/2024
Richard, we’re genuinely apologetic for the difficulties you’ve faced. We’re here to support you, and we invite you to share more details with us. If you could send us a message containing your service address and a brief summary of the issues you’re dealing with to resolutions@sunrun.com, we’d be grateful. Once we have a better idea of what you are having issues with, we can personally assign an Expert to your case that can help. Thanks!