05/01/2024
Anthony p
Porter Ranch, CA
It’s been about eight months since we got the roof because they sold the solar panels they sent twice people to try to fix it made it worse Could not fix it then send their outside roofer to check it the roofer WHO THEY SENT said, because they drilled holes and the underlayment was too old, which they should’ve checked as part of their inspection before they put in the panels. Which we could have the roof done first before we did the panels now they WILL NOT FIX ANYTHING!!! DO NOT BUY ANYTHING FROM A COMPANY WHO WILL NOT TAKE CARE OF THEIR MISTAKE!!!!!
System size (kW): 2000
Year installed: 2024
Sunrun Inc. reply
05/02/2024
Anthony, we appreciate you bringing this to our attention. We are so sorry to hear that you are having issues with repairing your roof, and our team would like to look into this for you. To best assist you, please send your service address to resolutions@sunrun.com so we can confirm your account information. Once we verify your account we will assign a dedicated Expert to help. Thank you!