Review for Sunrun Inc.

Office location: 225 Bush St. #1400, San Francisco CA, 94104

04/30/2024
Jessica Huang Chino Hills, CA

TERRIBLE COMPANY!

PLEASE DO NOT HIRE SUN RUN! The entire company is a mess! They did not install the underlayment and the tiles back on properly which lead to a leak. The leak caused a lot of water damages to our home in various areas to the point where the bathroom ceiling collapsed! I had to pay out of pocket for an emergency tarp (which btw is not cheap!) because we could not get in contact with Sun Run! It's been almost 3 months and we still have not had any repairs done even when an inspector finally came out and had admit fault! We can barely get anyone to pick up our phone calls or even call us back when we leave them voicemails. We write emails to them daily and still barely any help except that "they are working on it and they are escalating the matter..." Our case has been shuffled back and forth between different Sunrun employees/case managers and they either don't know what is going on or say the "case manager is out of the office and will return our phone calls," but obviously they do not call back! We have documentation on everything and have photos as proof. We even hire a lawyer to write up a demand letter to fix the repairs and it was sent to their legal counsel, and yet NOTHING! I feel like I've exhausted so many avenues and nothing has been working. Recently, I filed more complaints via BBB, CSLB, and wrote up negative reviews across their social media pages. I am tired, frustrated and stressed on this ongoing matter. It has taken an emotional toll on me. I want to make sure no one else has to go through the same situation as us! RUN FROM SUN RUN! AVOID SUN RUN AT ALL COSTS!