Review for All Energy Solar

Office location: 66-D Main Line Drive, Westfield MA, 01085

04/23/2024
Isaac Jamaica Plain, MA

Excellent Job on a Complex Residential Installation

I recently had a photovoltaic solar energy system installed on my roof by All Energy Solar, and overall, I am very pleased with the experience. From the start, the company's sales team made a great impression by being personable, professional, and thorough in answering all my questions. Once I signed the contract, I was assigned a dedicated customer service representative, Carlo Maloni, who kept me updated throughout the approval and installation process. His communication was excellent, and he made sure to keep me informed at each step. The interconnection approval and installation process went smoothly, despite some challenges due to the complex setup in my duplex home. The team encountered obstacles related to my neighbor's pre-existing solar array on their side of the roof, and the installation team had to develop creative solutions to work around the neighbor's equipment. Despite these hurdles, the installation team was thorough, resourceful, and respectful of my neighbor's space. While there were some minor delays due to these complexities, the team handled everything professionally and kept me informed about their progress. The timeline from "signed contract" to "first watts produced" was just under 6 months. After the installation was completed, the company continued to provide excellent follow-up service. They helped me set up the Enphase Enlighten app for real-time monitoring of my system's energy production and guided me through the process of participating in the residential energy credit (REC) market. I experienced a minor issue with the system's monitoring, but the company resolved it within hours of my call, which I greatly appreciated. In conclusion, I am very happy with the service provided by All Energy Solar. Their team was professional, knowledgeable, and attentive throughout the process. I highly recommend them for anyone considering a solar energy system installation in Boston, MA or the surrounding area.