Review for Michigan Solar Solutions

Office location: 11780 NW Monroe Street - M46, Riverdale MI, 48877

04/18/2024
Sheryl Judd Harrison, MI

A Year for Project Completion

First of all the "boots on the ground" workers, techs, and electricians were absolutely Great. But with that in mind, I have to say the people back in the office do not listen to these outstanding members of their company. It started in April 2023, when MSS sent out some photographers to survey the site. This proved to be useless. Next, in May, some electricians came out and evaluated exactly what was required for our project, an upgrade of an old system--this should have happened first, in April. They reported back to MSS's engineers. Then in June I made it clear that I wanted Lithium Iron Phosphate batteries, and I wanted Interconnection with Consumers Energy. They got the message about the batteries, but they dropped the ball about Interconnection. I did not know this until September (Yes, 3 months later!) when I asked my MSS contact person what was happening with Interconnection. So 3 months of time in trying to get interconnection approval with Consumers was lost. From September, 2023 until January 2024 MSS worked on getting interconnection approval. FINALLY, in January the workers arrived. The electricians who had been to the site that one time back in May advised the company that it would be a 4 day job, but MSS only allocated 2 days. Every time another work day was added, it took 2 weeks to schedule it. Also, the on-site electricians were not told by MSS that I wanted my 220 appliances added to the solar power panels, so that was missed until I said something about it. More delays. This took us through February and March. It is now April of 2024, and the project is completed. Bottom line is from April 2023 until April of 2024 it has been delay after delay, mostly because the MSS contact people and engineers did not listen to me or to the electricians who were on site. I also know that they should have sent people out to the site at least 2 more times. They not only mistakenly thought our home was in a different location, but they thought the distance from the solar array to the house was 170 feet, when it is actually 130 YARDS, something that the on-site electricians told MSS. This is just one example of how the company lost a lot of money because they did not listen to their on-site people. I Hope this helps improve how MSS does business because we definitely need more quality solar installation companies.