Office location: 5319 SW Westgate Drive Suite 162, Portland OR, 97221
04/18/2024
Randy
Gresham, OR
They updated my electrical box for the solar panel install. The electrician under size range breaker and was called out by inspector. They have sent an electrician out twice to replace this breaker, and both times, no work was completed. I also have a 240v air compressor circuit that has each leg wired to 2 completely separate breakers on different ends of the main panel as this is not a functioning 240v circuit and yet an electrician shows up and reports no work needed to be done. Everything about their response is wrong. For starters, after each electrician visit, there has never been an email stating why no work has been done and won't be able to provide proof of emails sent. 2nd, as an incompetent company, they refused to address the issue verbally they wired my 240v circuit for the air compressor wrong. Their electrician stated they can run new wire to our stove or replace or oven with a 30 amp stove. This is a company that can't honor what their employees are promising and need to get the hell out the way so honorable companies can do right by their customers paying $78k for a job. This place is clearly ran by someone with zero integrity as I have received responses that are flat out lies
System size (kW): 259
Year installed: 2023
Blue Raven Solar reply
04/25/2024
Hi Randy, Blue Raven Solar strives to ensure that all of our work adheres to the city's building codes. This commitment extends to our solar system installations and any necessary upgrades. During the upgrade of your main panel, our electrician discovered that a 40-amp breaker was connected to a 10-gauge wire, prior to the solar installation, which is a configuration that does not comply with the electrical code and could potentially pose a fire hazard. We promptly rectified this issue by replacing the breaker with a 30-amp breaker, bringing it into compliance with code requirements.
When the inspector inquired about the breaker switch, it was to understand the reason for the change, not because it was deemed necessary to be fixed. Therefore, the installation still passed inspection. Though there were visits to your home, they were to diagnose your concerns to create proper plans to move forward. After further investigation by our master electrician, it was found that no further work needed to be done as everything was done according to code. Work Order management team has communicated all these changes via email. -Brenden B.