Review for Sunrun Inc.

04/16/2024
Pierangelo De Pace Upland, CA

Good overall, but...

Something to remember when you purchase a solar power system for your home from Sunrun: You will NOT take advantage of your system's full potential. My solar system has surely made a difference on my energy bill. However, Sunrun customer service is really poor. My system was installed less than six years ago, and it malfunctioned twice. In both cases, Sunrun determined the inverter needed to be replaced. The problem is that they will take their very sweet time to visit your home and do the repairs. The first time, I had to wait 1.5 months. The second time, it took them 2.5 months to fix the system. In the meantime, while you wait and they keep rescheduling your service appointment, you will again pay the full cost of the corresponding energy bills. They will even tell you on the phone that they will compensate you for the foregone production when they inform you that your service appointment must be rescheduled because of an "emergency," and you try to explain to them that it's completely unacceptable to wait for so long for a repair. They won't refund you, most likely claiming that the total production of your system since installation has exceeded the guaranteed minimum, which is typically true. However, while your system is broken and your energy production is zero, you keep paying your loan on something that does not work. I guess it's a strategy: In the first place, they claim that the system can produce much less than in reality to convince you that you need a larger system upon purchase, and then they play with the guaranteed minimum level of production they state in the contract to avoid refunding their customers when the system does not work for very extended periods of time and they do nothing about it.