04/15/2024
Chris S
Vail, AZ
We have had this system for 6 years and it sucks. Under produces poor insulation and the salesman way over promised and over sold their services. We have to have our panels removed due to a roof replacement. $8100. Absolutely crazy. Then if you chose their service or attempt to hire a 3 party they make you sign your life away and forfeit your right to any legal action and warranty. And you’re going want to test the warranty cause the equipment SUCKS. Customer service is non existent. They collect money quick and answer questions and have you sign your life away to make them more money. But that’s the end of the line. Stay far far away
System size (kW): 11
System price: $36,000
Year installed: 2018
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
04/16/2024
Thank you for bringing this to our attention, Chris. We are so sorry to hear that your system is not performing as expected. Our team would be more than happy to review your system's performance along with any other specific concerns you have. To address this, please send your service address along with a brief overview of the issues you are having to resolutions@sunrun.com. Once we verify your account we will assign an Escalation Expert to help you further. Thanks!