Office location: 712 Brook St, Rocky Hill CT, 06067
04/15/2024
Joe B
Newington, CT
Please be careful. Sales reps of any kind can do whatever they want with your contract for financial gain. This includes adding things you don’t need as line items. Don’t be swayed by the nice guy routine, and constant pushy tactics to convince you to sign. They are just looking to make a profit at your loss. Good product? Maybe. But at what cost? Research your sales person online. Did they ask their supervisor to help you with something? You sure he’s not THE supervisor??? I did not go with SunRun because I was smart enough to know that something was wrong and I researched the truth about the supposed “extras” and the rep himself. (His own LinkedIn page gave him away! He was the top supervisor!!!!). When I canceled my contract because of things above, I discovered later that my sales rep never actually canceled it. Permits were pulled. I reached out to him to be sure everything was canceled. He tried to guilt me, saying he would be held responsible and would have my permit fees taken from his paycheck (lie) and that my permits couldn’t be changed for six months (lie). At my request my town canceled the permits the next day. Turns out, this is common in the industry. A good company will help you get solar with no strings attached. The price will not magically go down. What they quote you, when they quote you, will be accurate. There will be no additional line items. They will take their time and not push you. No additional cold calls to your house to “check up” on you(r decision). They will pull permits when you say it’s okay and it will take awhile. The truth is that solar panels will cover most of your electric bill and sometimes you will still owe money to Eversource. It takes a while to collect energy to the grid. SunRun will oversell you panels so you will pay them heaps of money for energy you don’t need. The panels overproduce which you may think is great, but you actually are paying for it either way! This is actually illegal in CT. Bottom line? Do your homework! Don’t believe everything they say. SunRun has some wolves working for them, in sheep’s clothing. This I can say with confidence.
System size (kW): 123456
System price: $87,000
Year installed: 2024
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
04/16/2024
Thank you for bringing this matter to our attention, Joe. We are genuinely sorry to hear about your experience during the Sales process and for that, we deeply apologize. Your feedback is immensely valuable to us, and we appreciate your openness in sharing your concerns. To ensure we address all your needs, please feel free to send an email to resolutions@sunrun.com if there is anything else you need assistance with. Once again, we apologize for what happened, and we look forward to making things right. Thank you!