Office location: 695 Myles Standish Blvd Bldg 2, Taunton MA, 2780
04/14/2024
LMR
Cranston, RI
The installation team was polite and respectful. Once panel were installed for a few days, it rained heavy. Unfortunately, now we have a roof leak and dealing with this issue after installation. We have water leaking into a coat closet and mudroom. Currently, we are waiting for a response from Sunrun and concerned about all the rain we've had and expecting. With rain, we've had leaks. We have sent in several photos and hope to have this problem resolved as soon as possible.
System size (kW): 8.4
Year installed: 2024
Sunrun Inc. reply
04/16/2024
Hello, LMR! We appreciate you letting us know about the roof leak, and we are genuinely sorry for the inconvenience it has caused you. To better understand and address the situation, please send your service address to resolutions@sunrun.com so we can confirm your account and assign an Escalation Expert to help you further. Thank you!