Office location: 100 Great Meadow Rd Suite 205, Wethersfield CT, 06109
04/12/2024
Jannelliver
New Lebanon, NY
We had our roof replaced in late February of 2024. It is now 6 weeks later and after contacting PosiGen once a week asking for reinstallation, they still have no date scheduled for the work. We were told it would take 2 to 4 weeks for reinstallation and after 6 weeks with nothing even scheduled we are beyond frustrated. As customers we are not even allowed to take to the scheduling department, we are only allowed to leave a message with customer service. When we request to be transferred to the scheduling department we are denied. We have had other minor issues, but this delay is costing me a lot of money in electricity every week. We would NEVER recommend POSIGEN to anyone we like.
System size (kW): 5000
Year installed: 2015
PosiGen reply
04/16/2024
Hello, we are sorry to hear that you are having a bad experience. Earning our customer's trust is at the heart of everything we do and we would appreciate the opportunity to make this right. Please reach out to us at reviews@posigen.com at your earliest convenience with your name and service address and we will connect you with a specialist that can best help resolve this issue.